This is my conversation to the customer service department:

After my call to customer service Ms. Joy (#T1382)

I must see it is my very unique experience with 24 hour fitness. I am very disappointed that 24 hour fitness customer service has been unable to help with my request. My request was simple, cancel my membership as I will be gone in 30 days from now.

There answer, sorry sir as per contract you have been billed last night for the next 30 days until August 15, so your membership will be valid until September 15, to cancel it you should have called on or before August 10th.

Now,
1. I dont know when I am billed because there was a change of plan etc because I havent received any bill, which you should have sent me.
2. This means that I had to call 66 days in advance, even though I understand that everything is in the contract and the last month is paid for and non-refundable.
3. When you give me the long contract, I am told to sign in at the bottom, and not details of the contract, it is standard and without it I cannot join the club
4. The lock in of the last month is practically hidden, so I am actually expected to called in 90 days prior to my last day as it is 30 days prior to my billing cycle. Considering July 15th as my billing date, it should be June 15th, and last month is from August 15th to September 15th. So that means 90 days from June 15th to September 15th. Well that's a pretty strong lock-in period.

5. This is a lock-in, forcing the customer to stay without giving in a chance to pay even a penalty and get away.

6. Last but not the least, you enforce to have a credit card on file, thus making the process invisible and more secure for you than your customers.

I like the club, the people working there, it is a great place and I am sure you have good intentions too but my experience has really made me think, if you have any customer service.

One suggestion, try putting on your bill board "Cancel anytime with a minimum 90 day notice" or "With good customer service I can bring it down to 66 days but you got to give me your credit card number for file"

May I request a reply or a call sometime or an appropriate refund for the payment deducted last night (July 15th).

I have gotten 3 phone calls TODAY for an unpaid account THAT HAS BEEN PAID. THey stated that I had to go to the local location with a copy of my bank statemnet to prove that the charge went through. I refused and gave them the confirmation ID number from my bank, and they HUNG UP ON ME!!! I called the customer service line. THey offered to comp me a free month, but I refused anything but a monetary refund because I am cancelling my membership. She refused and I requested a supervisor. I was on hold for 26 minutes!! I then spent another 20 minutes on the phone with that "supervisor" who did nothing to resolve the issue. I spent a total of over 70 minutes on the phone. I DEMAND A REFUND FOR THOSE CELLPHONE MINUTES!!! THIS COMPANY SUCKS!!!

I joined 24 Hour Fitness in June of 2008 and have a copy of the contract for an All Club membership. I joined another gym and decided to cancel my 24 Hour Fitness membership. When I called the woman I spoke to from member services told me that if I didn't cancel, she would give me a lower rate. Not at ANY point did she say in order to get this rate, I would have to downgrade my membership. I have tried to speak with them and they refuse to do anything about it. I am sick and tired of being pushed around and defrauded by these corporate giants. They have been unable to prove that I agreed to this change. They have been billing me for 6 months and I never once received paperwork to support this change. I want to file a Class Action suit against 24 Hour Fitness for fraud and would love to have people contact me to join in this fight against the corporate machine that commits crimes against innocent, hardworking Americans.

My husband and I signed up for gym membership at the Pearland 24-Hour Fitness Shaq. After a few months we realized we were not getting use out of membership, especially since I did NOT like the yoga classes. I canceled membership several days before the automatic withdrawal, but payment was taken out anyway. I called them again, and I was told that I had to cancel 30 days before the automatic withdrawal. They told me to read the contract.

However! According to the contract, members pay the first and last month's membership upon signing up. If my last 30 days is already paid for, then shouldn't that count toward my 30 days notice? Or is it reasonable that I pay for 60 days worth of gym time after canceling membership?!

We got busy and thought we might write the $70 off, but the very next month (this March 2009) we were charged $70 again! My husband called corporate, and they promised to reverse February's payment within 5-7 days, and they told us that the pending $70 would not go through. The payment has now gone through and my husband is going to be calling them again.

SCAM. This is one big scam to squeeze a few extra dollars out of people who they will probably never see again. This has been such a headache, I am sure they depend on people giving up. Shame on your company. I will also be writing the Better Business Bureau.

So today I stopped at the 24 Hour Fitness, Miramar, FL location, that recently opened a few months ago and decided to go check out to see if I would switch from LA Fitness. I walk in, filled in some info and waited about 5-10 mins which I really didn't mind at all since I figured the place was new, probably didn't have all the sales agents or maybe they were all busy. A guy came, named Rob, walked in front of me and said "what’s up" which felt a bit rude. I then cordially extended my hand, shock his hand and said "how you doing, I would like to check out the gym please". Initially I thought, "This must be the new guy" and decided to ignore it. He walked me around and showed me the placed without going into much detail which I actually prefer since I like to ask questions if I have any instead of being told everything about it. Once we were done, he stayed quiet so I asked if they had any specials and he says "$65 startup, well, $64 really, and then $29.99/month. The $64 covers first and last month" in which I said "oh, same as LA Fitness basically. " I honestly don't understand how this comment could have made him react like this but he pauses and says " I really don't care if you think is the same or not" then he walks me by the stairs, goes in a different direction and says "take care buddy". I kept walking a bit shocked at his response and at the undeserved and careless service. Once I stepped into the stairs he comes back and says "well, how much were you thinking about paying" to which I replied "well maybe around $20-$25 and then I said "I know you probably don't care if is the same as LA Fitness or not but it’s a bit rude to say that to a customer". He then passed me while going down the stairs as to lead me outside and replied "Well, I really don't care what you think. You came here with this attitude from the beginning" and kept walking. I asked "what attitude?" and he said "You came here like you just wanted to checkout the place and that’s it". I asked again, "what attitude?" and then said "Well, I just really wanted to check out the place. What were you expecting me to do? Ask you 100 questions?" in which he said "Yes. I would have go in deep about some things". And I explained to him that just because you don't ask questions about things doesn't mean you are not interested. I have been a member of LA Fitness for 8 years and wanted to switch to 24 Fitness because it is about 1 mile from my house and is 24 hours and just wanted to see if it offered the same accommodations, which it does. I don't need to ask him questions about anything since I have been a member of a very similar gym for too many years and I know what everything is for and how it works. He kept ranting and trying to justify how he really doesn't care at all what I think and pointed at the door and said if I don't like it the door is there and told me I could leave. I then said that I was not going to allow somebody to speak to me like that without a reason and that I would like to speak to his manager. With a very arrogant attitude he pointed at this ID badge who said "Manager" and said "I AM the manager". This continued and he asked me how much do I make and started making comments about how much he makes and that he drives a Range Rover and makes over $250, 000 a year and that he could care less if I subscribe or not since $60 won't make a difference to him. How he doesn't care what I think or who I talk to there. All this was happened in the front desk and the receptionist, Tasha, and a customer who happens to be a friend of mine from LA Fitness!
Honestly at this point I was incredibly furious and decided to ignore any further remarks to avoid a confrontation. I couldn't believe how arrogant this guy was and how he was allowed to work your place by treating customers like that. In my entire life I have never felt offended, mistreated and insulted enough so to officially file a complaint. This was at a location that just recently opened and the bad publicity won't help. It is very frustrating the fact that I do not feel comfortable to give my money to 24 Fitness and this location just because of the unpleasant service this gentleman provided me with. I really would like to know how your company would handle this. I’m not sure if this guy is a great sales men or not, but one unsatisfied customer speaks louder than 100 satisfied ones. I’m hoping to get a response from you within a reasonable time and see how you are going to handle this since I still would like to join your gym but would feel terribly uncomfortable with this gentleman there.