They have a broken stairmaster type machine that squeaks. It's a high pitched metal scraping metal sound that's so loud that it hurts your ears. The guy using the machine maybe couldn't hear it because his earphones were on so loud. After putting up with that sound for about 20 mins. I asked a trainer at the fornt desk if she could do something about it, like maybe ask the guy to move over to another machine. She said a work order has been placed and as long as it's technically NOT broken, so people can still use it. That's is SO SELFISH! Why don't they think in everyone else using that room that has to put up with that noise. It's like your car alarm going off and staying that way for 30 mins. straight, but at a higher pitch. I think their policy sucks and that trainer was not helpful! She was so rude and didn't try to help even though many people were leaving the room because of the noise.