They offered an agreement that if I weren't satisfied at the end of the first year they would refund my $299. I feel they sent several emails not addressing the original agreement, and now they do not respond to my emails.

Here is the salient portion of the original email: I've spoken to my director and here's a deal.

I'll place you on the usual 12 month 'Find A Therapist' service just like the one online now. However, when your service comes up for renewal in 12 months we'll call you and if you are unhappy we'll refund the $299 to you in full. Alternatively, if you're happy to continue the service because you're getting good results we'll simply put you back on the lifetime deal which you signed-up for with no additional payment. This way you have nothing to lose at all!!