was given quote for 3 hours at 70/per hour plus 1 hours travel time at 70/per hour. Was promised 3 guys and would arrive at 9:00. Original quote stated they would not charge for needing to wrap items, nor for additional items including steps and location of move. Was called at 8:30 to say they would not be there until 12:00, called back 45 mintues later and said they were on their way. Showed up with a truck 1/4 of the way already filled and only 2 guys. Filled truck and did not get all of my items. Got to condo and they charged me $450 stating it was going to take 5 hours not 3 and travel time plus packaging. I called Guy (relocation specialist), told him I would compromise. Stated I would pay for 3, not 6. He said okay. Received call back from dispatcher Jay who said no way, after I had already paid. Said I would have to pay the additional 40 they discounted and hung up on me after stating they would keep my belongings and refused to take off the truck. Also stated I was being charged because condo was on second floor. I eventually paid the extra $40, paying $450 total to only have 3/4 of my stuff delivered - was quoted $270. They are a complete scam and very unprofessional.