I hsave been overcharged by Norton for 360 Anti-Virus...On Spt 27th I was charged $99.98 for this product...I dealt with a very nice gentleman that gave me extra months, because I was not issued my rebate. (this happened to me in 2007 also) I was very angry and got Trend Micro for last year. I thought I would try Norton again and the very same accounting problem happened...why should a 76 yr. old woman get high blood pressure over this.? I tried calling winserno.com and they wouldn't connect me with a live person...I went on-line and they would not accept my new password I set up and they said my user name is incorrect. What is a person to do.? I can report you to a Government agency...I am that angry...Sincerly, Patricia Veonl @ aol.com P.S. I expect an answer from you.