I paid for a life time membership that I cant access

A while ago i paid for 360 pro after using it for 3 days the programme failed to work properly, after checking the web site they recommended deleting then reloading programme this failed to work after trying numerous times- there is no technical back up service with this company-its just a scam to get your money then not deliver.

Very dissatisfied.

I have paid for this program and downloaded the files. I have not been able to get the icons to open.