I got a Nokia E65 on contract from the 3 Store about a year ago. I have had the mobile and I kept getting network problems, battery needed charging every day and every time I talked on the mobile for about 10 minutes the back of the phone used to get very warm. Anyway I sent my E65 for repairs four times to the 3 Mobile company and they sent it back saying they have repaired it but when I rang in the third time the Customer Service Advisor from 3G told me if the problem persists they were going to replace the mobile but when I rang in they told me that you send it in for repairs and we will fix the problem for your.

I don't know what to do because i even demanded my money back and they said they cannot do that and i even said I want to talk to the Management and they refused it by saying that i will get the same response from them as well.

Please can you help to take the right steps in order for them to admit that they are wrong and they are willing to change my Handset or give me my money back.