Packet 8 provided the freedom annual plan for $199 and did automatically renew the subscription a year later with an increase in price to $240 - upon calling up packet 8, this renewal meant we cannot cancel the plan or get any refunds, the call quality has been very bad, I work from home a lot of days and it is almost unusable to make work calls, I have to switch over the using my mobile, wasting my minutes. This is one of the most unethical businesses and their practices (auto renewal of subscription plans, no refunds, not offering paper bills) are very questionable.