I have a service contract with Whirlpool that expires in 2011. On July 15, after a long waiting period to get service, I was told the part for the dishwasher would be delivered to my door by UPS in 3-5 days and I was to call A& E Factory Services so that the service man could come back and install the part. The installation date was today, July 22, 2008/ When I called to inform them that the part had not arrived as expected, I shocked at the unprofessional and rude behavior of the representative who took my call. A person needs a friendly representative to handle problems relating to repairs on appliances, especially when they pay a large fee for extended warranty services and the appliance has been inoperable for a long time.