A & E Repair Service, a division of Sears and KitchenAid

It's bad enough that we're given a four hour window in which we have to wait for the repair person to show up. It seems that this company also has a policy that the technician calls before he comes. If no one answers, he doesn't show up. This is a challenge for me because my husband works at home and is on the phone a lot. If a call comes through, he doesn't interrupt the call he's on to pick it up, leading the technician to believe that we're not there. I don't know of any other service that has this policy. They give us the window, and we wait.

When I asked that our account be tagged that we will be at home and that it isn't necessary to call, I was told that their policy was not flexible. If I didn't want my dishwasher repaired so much, I'd tell them to forget it.

Jan Slaby
Sebastopol, CA

July 25, 2007

PS: The last time I used their service, the technician showed up over one hour later than the prescribed window. He was crabby, didn't have the necessary part, and our oven, also a KitchenAid, wasn't repaired for another week.

I should also complain about KitchenAid. Both of these appliances are new and, fortunately, under warranty. This is the second time within a year that the dishwasher has broken down.