I have been trying to get a "Rental Home Quotation" from AARP, where I already have my Auto and Home Insurance already. Unlike all other insurance companies, they refused to give a quotation over the phone but wanted me to complete an actual application that was received from them via U S mail after a week and I sent the complete application the next day and did not receive any response and hence called and they say they did not receive the forms by mail. I suggested an e-mail or fax to speed up the matter, but they refused it saying they operate even for a simple quotation of home insurance only VIA MAIL, in this computerized age of 21st century, where you can practically every thing, let alone a quote via e-mail or internet! When I wanted to complain about this, they have no actual phone contact of public relations officer that the attendant would not divulge (great secret!) nor there is any e-mail form of complaint and asked me to "write" a letter. They may have no work other than opening mails and responding after a month via mail, but I have better things to do than running to the post office and affix stamps etc in this internet age!