Abbey (owner) is rude and has no concept of customer service. I had a cleaner out to my home that used bleach to clean our tile floors and she failed to pick up a 5x8 rug in our entryway. Our rug is bleached-out on the edges where the mop ran over it. I called to request a PARTIAL REFUND of the $60 cleaning service fee and was refused. "Absolutely not" was used. Beware of this business. Her operation is a convenient way for her to deflect any responsibility for damages in client's homes. Oh, and we've had 4 different cleaners through her service and only 1 was any good. Abbey and her attitude should be put out of business.