This is the worse company I have ever ordered from. I put in an order on internet on Dec. 3rd, 2010. They hit my bank and received my money. It was stated 2-3 day delivery. I have yet to receive my product. Dec.9th. I have spoken to Ashley, John, and Tyler numerous times. They have yet to get back to me. They stated they send me emails, which I have never received, even after verifing my address numerous times. I did receive a tracking number and after calling USPS I was told this package was sent to an APO address. Absolutely Pets through John told me this is not their problem it is my problem. I asked to speak to a manager and John told me hi WAS the manager. I asked to speak to owner of Company or higher up and was told by all three that they do not know who owned the Company!!! I asked for a refund $104.00 and was refused. My next step is Attorney Generals office.