I have called their customer service number numerous times to cancel my order within their alloted time of 15 days to cancel an order. When I call between business hours of 9:00am - 6:00 pm ET, either I do not get connected, i.e. dead line or if I do connect, I get a recorded message that I am to wait for a customer service representative, then after waiting, I would get a second recording stating that I have reached them during non-business hours and that I should call back. This happened several times. I have notified my bank and will be notifying the Pennsylvania Consumer protection bureau regarding this.