I had requested in December a FREE sample of Aci Berry weight loss pill. All I had to pay was $3.95 for shipping and handling of the product.
I was unaware that the following month the company would automatically deduct from my checking account $87.13 for another supply of AciBerry and $.87 for a foreign transaction fee.
This transaction was taken from my checking account on 1/05/09.
I called and talked to a gentleman and told him I did not want another supply of AciBerry and to reimburse my account the amount of $87.13 for the product and $.87 for the foriegn transaction fee. He told me the order was cancelled and my account would be reimbursed. No confirmation number was given to me on this call.
I waited for a week to see when my checking account would be reimbursed for the cancelled product. No transaction was taken in that amount of time.
I made a second call and talked to a "Patty" and explained that I did not get my money returned to my checking account for the cancelled product. She gave me a confirmation number "130603" and said that she would have the money returned to my checking account.
I check the account and rather than return the money another $87.13 and $.87 (1/20/09) were taken from my account again.
I made a third call (1-21-09) to get this straightened out and I talked to an Amy Canes. Where she told me I needed to e-mail this address "
[email protected]" to be reimbursed the money that was twice removed from my checking account.
As it stands now my account should be credited $176.00.
Please help me get this situation corrected and my account reimbursed.
Thank You,
Mary Pfeffer
[email protected]