I ordered AcaiBerry free trial from welb advertisement in Boston Globe on 1/9/09. Didn't receive the product until 1/24/09 although package indicated it was shipped 1/20/09. The packing slip indicates only 15 days to cancel order or automatic shipments will be made and automatically charged. I called the numbers and used the website - with no response from anyone. I contacted my charge account company and they told me that the company charged me twice for the $9.95 shipping and the charges were currently pending. I told the charge company I wanted the company blocked so they couldn't do automatic shipments. The Website has a "live chat" system that doesn't work and they don't respond to. The phone numbers don't work. I just tried again an this time an "operator namedSherri" got on the line and told me to try back in an hour. When I tried to ask a question she hung up. So it looks like they have it set up to send me more shipments that I can't cancel. They won't accept any cancellation without a "Return Merchandise Authorization" number, but you can't reach them to get one.