I ordered a trial of acaipure for $4.95 and was charged $15.00. Received it fine but then was sent an additional product and charged $44.90. I gon on line to their www.getorderhelp.com to request the RMA# you need to return the unwanted product and was told it would take 48 hours to process. I tried calling them but had to wait 29 minutes to get anyone. When I finally did she tried to tell me that by ordering the trial I was agreeing to a memebership. She said it was all over their internet site. Which it wasn't. She also tried to tell me that the membership was mentioned on my original receipt. When I told her that it wasn't she backtracked and said that they recently changed things and it should be on the receipt for the unwanted item. I finally got the RMA # and will return the product. The new receipt now says that the returns will be charged a 15% restocking fee. This for a product I did NOT order. It will also take 3-5 days for them to process my return and give me a refund. I WILL NOT ORDER FROM THEM AGAIN AND WILL TELL EVERYONE WHAT A CROCK THEIR PRACTICES ARE! I don't care how good a product is. If they can't deal with people HONESTLY they shouldn't be in business.