Within 5 months I have experienced two complete CD/DVD drive read/write failures; one was supposed repaired and last for less than 2 months. I refuse to send it back for the second repair since on www.my3cents.com I found a fellow complainer who sent it back 3 times for the same problem. Sorry to mention your competitor but we are all in this to help I am sure you agree.

Hope this helps you and your readers.

I am a reasonable person but it looks like I may have to sue them for loss of income as I am small and my computer is my sole tool for my business. If you have readers who could help me with this process (without condoning my action on your part), I would appreciate it.

Best Regards,

Dean L. Ritchhart - Principal

Ritchhart & Associates

P.S. Keep up the good work. I am a retired auditor and I love to see some justice especially for those who can't defend themselves. As a footnote I do have all of the documentation to support my claim and request for a replacement (maybe a Dell... you think?) in the event that I choose to sue or can find others to join in a class action suit if the complaints keep growing.