My Acer notebook, purchased from TigerDirect, was new from the box Christmas Day 2006 and never worked more than 8-10 hours. It starts spontaneously rebooting and then ultimately dies and won't boot. Gives message… Windows could not start because the following file is missing or corrupt: WindowsSystem32ConfigSystem. It is now supposedly on its way back from its fourth trip to Acer Repair and apparently FedEx has lost it. They tried to deliver Tuesday (03/13/07) and I couldn't be home to sign for it but left a note saying I'd be here Friday. Driver wrote "will hold until Friday" on the door tag, so I stayed home all day Friday and they never showed. Anyway, the first two returns, they just reloaded the software, then they sent me a hard drive to replace myself, then I sent it back a third time and they replaced the hard drive again. It had the same problem after every attempted repair. Now I don't know what they have done because FedEx still has it. I doubt I will ever get it fixed, but I'm at least going to make sure they lose more money on it than I have. I had to buy another notebook (an HP this time) because I needed a computer, not a doorstop.

I feel that if the notebook can't be repaired after three months and four attempts they should replace it with a working unit. All I want is a computer that works!

Acer America
2641 Orchard Parkway
San Jose, CA 95134

Acer America Repair
1394 Eberhardt Rd.
Temple, TX 76504