I received a letter in the mail, May 20, 2010. I called to inquire what letter was about. Chase has been sold to ACS Education Loan Services. I had established months a go to reduce payments, which would be $91.23 a month. I spoke with the rudest, most arrogant person ever. I felt like I killed someone. She said I was behind, would not reduce my payment and when I insisted on speaking with supervisor, put me on hold for many minutes. Supervisor was worse than the other person. Would not help/assist me, answers appeared to be programmed. I am paying for my education and realize it is my responsibility to pay back, but not at the amount they insist on. I never had a problem with Chase and they went above and beyond the call of duty to help me. I understand about repayind debt, however, no one is going to speak like that to me and get away with it. I am a legal citizen, served my country 21 years in military, put myself through school, and this is the way I am treated. I DO NOT THINK SO.