Active Products

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Category: Home & Garden

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Terry Fox, Kanata, Ontario, Canada

Active Products Reviews

J McD August 17, 2009

Pressure washer 1450

I have a Active Products 1450 pressure washer. It worked OK but not great. After a few uses an adapater (little cheap plastic thing that connected garden hose to the quick coupler) broke. Couldn't find part of anything compatible in any store. I called Active Products and they advised the part would be $22.00 with S&H with $11.00 going toward shipping for a part that might weigh an once. I told the CSR who answered the phone that I would buy another pressure washer from obviously another manufacturer (which I will) and never by another Active Product again before I pay $22.00 for that part. Her response? "That's fine sir". Great way to treat people who buy your product. They won't get my business again and I will buy another pw. It's a matter of principle as much as economics.

Ripped Off by Active Products July 31, 2009

Cheap Pressure Washer

My wife puchased an ActiveProducts 1650 pressure washer and I must say that it is the worst piece of crap that I have in my workshop. One of the presure adaptors broke off, because it is a cheap piece of plastic, just like all other pressue components in this motor. I just returned from crappy tire and of course there was a teenager working who was filling in for the boss. Of course his response was that my warranty had just run out, which it had by a few measly months. I have barely used thtis pressure washer but that didn't seem to matter to this little boy! I will be returning to speak with 'Harold' who is supposedly the manager and see what he can do for me ... although I'm not holding my breath.

This is a word to anyone to NOT BUY ANYTHING made by Active Products. Not only should the manufacturer be ashamed of making such a piece of crap, but the store should be equally ashamed for selling such crap to unsuspecting clients. Afterall who takes apart a motor to see if the parts or plastic or metal when purchasing a new tool.