I was given in writing a quote for health & dental insurance. After activation I found out that the charges for the quoted insurance was 20% higher than on the written quote, plus they did not include the promised dental plan. On top of it they slammed me with a life insurance policy that i neither authorized nor ordered. I have spoken to management to no avail... I found that the dental insurance was never issued when I brought my daughter to the dentist. All this (well most of it...) could have been prevented. I contacted the sales agent on 10/25/10 he promised me he would take care of it and that it was a simple mistake in Jacksonville. I explained to him that i needed to know as soon as possible in case i needed to re-instate my old policy which i only had til 10/29/10 to do so. He promised a call that i never got. On 10/28, on my way to the airport for a business trip, i called again, explained the urgency of the issue, and again he promised me he would take care of it immediately and not to worry. I explained again that i needed to know by the next day or i wouldn't be able to re-instate my old policy, again, he promised to call, but i never got the call. The following monday, after i could not re-instate the policy. he explained to me that he had quoted me wrong, and that the policy price he provided was for a policy with $2, 500 deductible, and not the one with $250 deductible on the written quote. A few days later i received a life insurance policy issued by them that i did not order. and finally contacted blue cross/blue shield to find out about my dental insurance, and found out that one was never issued. Please help. This is a clear case of bait and switch. I'm afraid they are also slamming others as they did me. Management doesn't seem to care. I called spoke to Stacey Zeitin?? and also to Naidine. I asked Naidine last week, (wednesday or thursday) for a call back, so they would explain what is it that i currently have (or don't) and have not heard back from anyone there. As for the agent. Edward Hernandez... I don't want to communicate with since he completely lied, was deceptive & negligent in handling my issue.