I booked a hotel with Lastminute.com & was offered a £10 cashback. So I clicked to agree. Without my knowledge this entitled High Street Max to take off £14.95 off of my credit card...apparently a confirmation was sent. I never received this & have no record of it. I wasa then sent an email advising me it would increase to £17.95 apparently. I did not receive this either.

When I phoned to complain the company were unsympathetic & not helpful at all. They cancelled my membership immediately, even though I had apparently agreed a contract. There is no proof of this contract. Emails have been sent to me, to apparently prove they were sent out. There are no dates on these emails & just looked copied.

I have been signed up since May & £140.60 has been taken from this awful company since May 2009. There is apparently no room for refund but I know there definitely should be & I expect one.

Helen Kembery