Dear Sir/Madam,

I have been quite fond of your apparels and accessories since childhood. My regards for your brand are quite high. But very recently I was quite hurt with a bad experience at one of the stores in Bandra, Mumbai. (Matrix Sports Mkt (P) Ltd, Shop No – 5, Swarma Rekha Bldgs, Khar. Mumbai).

I bought a T-shirt on 4th February, 2010 worth Rs. 1084.30 during a sale period. Original cost of the T-shirt is Rs. 1549 (Product description – L-GT CAT 2/614150) (Bill No. - SC9/3151).

After two washes it shrunk. The store manager denied replacing it. If this is the attitude with regular consumers then I guess we have to think twice entering in your outlets again.

I left the T-shirt at your store as I can’t use it anymore. But I am quite hurt with such a treatment.

Regards,

Sameer Mangtani

Photographer
Femina (World Wide Media)
Mumbai.

+91 9867913959