had bought one pair basketball shoes adidas/thriller/go8258/12 for Rs 5799/- on 25 sep 09 from Adi sports(india)pvt ltd., b-13 connaught place new delhi-110 001.
deposited the shoes with adidas shoeroom in south extn against customer complaint form dated 16 feb 10 stating that toe is coming off. till date the replacement shoes have not been supplied.
infact for the first 30 days no response came and then one fine day, the warranty claim was rejected without returning the shoes stating that it was a case of fair wear and tear.
several emails have also been sent to customer service, but the only response received is that it is being investigated.
would like to go to the consumer forum so that no other customer is taken for a ride by reputed companies like adidas.