Up until Dec.2009 when i requested a new card (blue) I had no real problems. I wanted to put my tax returns on card and it can't be done with the green cards. It is now June 2010, 7 months and a dozen calls to customer service later, still NO card. Even worse, I'm charged for every call! They WILL NOT let me talk with a supervisor and everyone says the same thing, "You will receive the packet in 7-10days." A couple months ago I received a letter stating, " Due to no activity on card more then 30 days your account will be closed by (such date) so either use the amount by date or we will issue a check." Problem was they put a suspension on account and i couldn't use it, nor have i received a check! They did take off the hold but no contact since! Lost on what to do..