ADT Security

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Category: Business & Finances

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South Africa

ADT Security Reviews

October 19, 2008

home burglary monitoring

My home was monitored by ADT security and when I moved out in 1/2007 I informed them that I now have only cell phone service since I had cancelled ny home phone line.However I requested that they continue the burglary monitoring service which i was told could be done through cell phone too.I continued paying the monthly service charge and to my shock discovered only last month(after 21 months) that my home was not being monitored because they needed to install a different equipment to monitor a home through cell phone.I was never told this initially and ADT had no qualms to continue charging for a home they were not monitoring!!Of course I have now discontinued the service but I did not get any refund for the 21 months i was needlessly charged.

June 10, 2008

Poor business transactions

In march i purchased ADT for my home, agreed to a price, and then had it installed. there was an installation fee, couple of other bills, taxes and a couple months up front. Then... my credit card starts getting charged $215.00 in june by a company called defender security for... well... depends on who you talk to. some customer service reps say its for an activation fee. (I paid that up front with ADT by the way), some say defender security is the company that actually got us the deal ( a middle man) so they are just trying to "make their profit".

After countless hours on hold and waiting for them to call me back... i have decided to cancel my deal with them and look elsewhere for security. Tech service had been fine up until the phantom billings and zero response. The people that answer the phones pass you along to each other and then the phone disconnects...

Buyer beware.