I have the same desire as so many others, "to find the magic potion to lose weight". We all read the Pure Acai Berry ads. If we would have read the terms and conditions in full, we would have found red flags all over the place and probably not ordered. Here is "THE PHONE NUMBER" that worked for me, 1-866-484-2863. The gentleman I spoke to was Indian, and very pleasant. May I suggest that you don't lose your cool and just state your complaint. The site where I found this phone # is Advanced Wellness Research, Inc. I actually received a message back from this company a short time after e-mailing them. Good luck and if this helps any, I am currently on the South Beach Diet and slowly succeeding. The Acai Berry may very well be amazing, but I just cannot afford $78.81 a month to find out.