A @ E Repair (Sears) sent out a technician for washer repair. The parts to be repaired were determined to be in working order. A new part was ordered and when technician opened carton, the part was damaged, it had been used and damaged. Personnel was very rude and told me that I should do business with someone else and that they are not responsible for the parts. I believe that if you send your truck with your name and a technician that was wears a shirt with your name and you are getting the money, then your are responsible to make sure the parts are not damaged. A burnt spot on any mechanical part is a burnt spot. This all started on 06-25-2008 to 07-12-2008.