I bought a ticket for my elderley parents through Travelocity to go to Mexico city to visit my brother, my parents went to the airport and the agent told them to go home as the gate is closed without an explanation or alternative solution...on why the ticket was cancelled.
I called Aero mexico and spoke to different Agent Helen and David and both were useless did not provide solutions, I asked to be transferred to Supervisior or Manager and told me they don't have one on the floor.

this is the worst cusomer service experience, I cannot believe a company like that does not offer customer solutions..This is not acceptable I cannot believe they treat their customers like that--I honestly don't think this is going anywhere but unfortunately the company is setting false expectations and poor customer service--i will never travel with Aeromexico again and i will spread this around