My husband and I booked the Globus Monogram Tour from June 4 to 14, 2011 through Affordable Tours.Com. While we were on the exploratory stage, the booking agent was very attentive. She would answer all our inquiries immediately. However, after we have made the full payment, she became scarce. We had told her that we wanted to get our documents at least two weeks before the tour because we were leaving for Barcelona on May 25. The agent, Teri Baxter, assured us this is possible. However, as the date of our departure to Barcelona approached, our documents were not sent. On the eve of our flight, I called her up long distance to request for the documents. She checked with Globus and said that she would send them immediately. The next morning, at 4 AM, the documents have not been sent. I had to call Globus directly and the person in charge immediately sent the documents and I was able to print them before our flight. We had also indicated that we wanted to book a post night in London for June 15. However, Globus booked us for June 14 because our instructions were not carried out correctly. Fortunately we were able to make the proper booking at the hotel in London when we got there. Because of my experience with Affordable Tours, I will not deal with them again.