On 6th Oct I have booked Phuket trip for December 2009 for 2 person. My Credit card transaction went thru but I didn't receive any booking reference number from air asia go holiday. I call go holiday hotline and every phone call I have to wait for 30 min for someone to attend to my call. She confirm that the payment went thru and she can't find any booking for it and suggested that I re-book using another credit. The refund will takes at least 10 working days.

The next day I used another credit card to re-book again and I encountered the same problem, no booking reference number and I have to call go holiday department and they confirm the credit card payment went thru again but can't check my booking in their system again. She ask me to call them back the next day to check.

For these whole issue I have paid twice for the booking and yet I am still not confirm for my Phuket trip. I have to pay extra RM60 for the booking today compare to yesterday fare.