BEWARE of their Refund Practice! Never in my life have I waited for more than 7 business days to receive a refund! First, they don't inform you how long it takes. Second, you constantly have to follow up on it because everyone tells a different story! Their service is crap and it'slike talking to a script reading robot. Now I see how this low cost carrier really make their money! They simply rob you! Now they have RM3, 099 of my money for a tour I booked and I haven't seen a penny back! Reason for refund? They had incomplete website at the time of booking . Think about it, would they give me a refund if I wasn't right?? Someonething's definitely not adding up here! Someone who knows consumer rights of Malaysia please tell me what to do!