AIR CHINA
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Category: Travel
Contact Information India
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AIR CHINA Reviews
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pratima bisen
June 11, 2011
Poor business and service ethics of Air China
(Amit Kanudia) and my wife (Pratima Bisen) were flying Xi’an – Delhi via Beijing on April 2nd, business class. The first flight got delayed and we arrived on terminal 3C about 30 minutes before the departure of the next flight. The boarding gate was announced before landing and there was no agent waiting for us at the arrival gate, so we thought we will be able to make the connection through the normal channel. After changing the terminal (3E), going through immigration and security, we managed to reach the gate exactly at the departure time. The gate was deserted!! No agent and no information. We traced our steps back through security and immigration all the way to 3C. And bear in mind that it is very hard to have even the simplest of questions answered on all counters… language is a major problem in you country for people who don’t speak Chinese.
The information counter advised us to go to the Air China ticketing. Waited for a long time and they said the only option was to take the same flight on April 4th as there was no service on the next day. They could not confirm us on any alternate routing.
They did book us in a very shoddy hotel (Golden Phoenix Beijing hotel) but there was no Air China staff to accompany us and no one knew what “Business class” meant at the hotel counter! We were offered “free buffets” but even my servants won’t eat that food. Two dishes (just rice and beef) in an empty hall… no vegetarian food. at all And no way to ask anything to any of the hotel staff. We had to pay for our meals as well as breakfast to have any reasonable options.
Two main complaints:
1. They had already decided that we are not going to make the connecting flight as our luggage was not loaded. Someone should have informed us so that we did not have to rush through the terminal transfer, immigration and security… TWICE.
2. The hotel arrangement was pathetic… no difference whether you travel business or economy.
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For your reference our Beijing-Delhi ticket nos are mentioned below:
Amit Kanudia 7811767721606/4
Pratima Bisen 7811767721611/4
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We have twice lodged our complaint with Air China but they have not taken any action to mitigate our complaints.
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pratima bisen
June 11, 2011
Poor business ethics and service attitude of AIR CHINA
I (Amit Kanudia) and my wife (Pratima Bisen) were flying Xi’an – Delhi via Beijing on April 2nd, business class. The first flight got delayed and we arrived on terminal 3C about 30 minutes before the departure of the next flight. The boarding gate was announced before landing and there was no agent waiting for us at the arrival gate, so we thought we will be able to make the connection through the normal channel. After changing the terminal (3E), going through immigration and security, we managed to reach the gate exactly at the departure time. The gate was deserted!! No agent and no information. We traced our steps back through security and immigration all the way to 3C. And bear in mind that it is very hard to have even the simplest of questions answered on all counters… language is a major problem in China for people who don’t speak Chinese.
The information counter advised us to go to the Air China ticketing. Waited for a long time and they said the only option was to take the same flight on April 4th as there was no service on the next day. They could not confirm us on any alternate routing.
They did book us in a very shoddy hotel (Golden Phoenix Beijing hotel) but there was no Air China staff to accompany us and no one knew what “Business class” meant at the hotel counter! We were offered “free buffets” but even my servants won’t eat that food. Two dishes (just rice and beef) in an empty hall… no vegetarian food. at all And no way to ask anything to any of the hotel staff. We had to pay for our meals as well as breakfast to have any reasonable options.
Two main complaints:
1. They had already decided that we are not going to make the connecting flight as our luggage was not loaded. Someone should have informed us so that we did not have to rush through the terminal transfer, immigration and security… TWICE.
2. The hotel arrangement was pathetic… no difference whether you travel business or economy.
_________________________________________________________________________________________________
For your reference our Beijing-Delhi ticket nos are mentioned below:
Amit Kanudia 7811767721606/4
Pratima Bisen 7811767721611/4
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We have lodged our complaint with Air China twice but no action has been taken to mitigate our complaint.
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K. Lee
April 24, 2011
Delyaed then Canceled
I'd like to share my recent horrible experience with Air China, which is totally unreliable. My connection flight CA 129 from Beijing to Busan was first delayed then canceled. I understand Air China can do nothing about inclement weather. However, they can at least try to help their customers by rescheduling flights, which is completely absent.
The flight was originally scheduled at 8:25AM, but I had to wait for a couple of hours due to bad weather. After the flight was canceled, Air China put all in a hotel without saying any further details about the current situation. No one speaks English so I had to overhear conversations who can speak both Chinese and Korean to figure out what's going on. In the hotel, no one representing Air China were there; if I want to make a phone call to Air China, I have to pay a fee for it. No one at the hotel cared about the people. For example, they didn't know what flight was rescheduled or not. We had to stay without knowing what will happen for hours, then suddenly we were kicked out of the hotel by 10PM because Air China didn't want to pay for a night. So, after 10PM, we were back to the Beijing airport and found there were no flight to Pusan tomorrow. They said we can fly to Incheon, which is about 2 hours distance from Busan by flight. However, they didn't guarantee the connection from Incheon to Busan, and they didn't provide temporary accommodation for a night. In short, they didn't care about their customers at all.
Air China seems to believe they can make money despite lousy business because they count on 1.5B of Chinese people. Thanks to Air China, I get a really bad impression on China, which I didn't have before. I really appreciate Air China for that.
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TonyBBB
March 16, 2011
Canceled Flights
I recently went on a business trip to China. Within China I had first class round trip booking from Shanghai to Yichang. A few days prior to my departure and with tickets issued and in my hand I was informed by my colleague in China that my flight from Shanghai to Yichang was canceled with no reason and absolutely no information given by Air China. I contacted my travel agent that issued the tickets and they knew nothing about it. I managed to rebook on a different airline. My colleage in China assured me that my flight back from Yichang to Shanghai was still ok and on schedule. Upon arriveal in China and just 4 days prior to my flight back to Shanghai from Yichang my colleague informed me that return flight was also now canceled with no explanation at all given. My colleage spent hours trying to resolve this with Air China but could not and was fortunately able to make me an alternative booking on another airline but I had to pay again. Summing up, Air China did nothing at all to help, in fact they hindered us by not keeping us informed. DO NOT fly Air China.
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Jane ABC
December 24, 2010
Delay of CA 991
CA 991 will delay departure at least 22.5 hours. The worst thing is the flight was cancelled and put off on Christmas Eve. When asked about the reason for the delay, no staff could provide a reasonable explaination, and most of them kept silence.
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VladS
December 16, 2010
Lousy service and reliabilty
Flying from beijing to Frankfurt. Flt was 4 hours late leaving. New plane had very small business class. Many passengers downgraded, no apology, no proper food on plane. Will never fly with the agin
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Sandeep_h
November 7, 2010
Unhelpful Service
Lousy service and unreliable... Have my parents booked to fly in Dec'10 from San Francisco to Beijing and from Beijing to New Delhi. Air China just informed that they have pre-poned the flight time for CA947 -Beijing to New Delhi from 8.47pm to 6.00pm. So if they want to take this connecting flight they are forced to stay 24hrs in Beijing and leave one day early from San Francisco. Despite pleading with the airline that this is very difficult as it requires change in plan to leave one day early and the inconvenience for my old parents to stay one day in Beijing the airline has been completely unreceptive to looking for alternative options on Star-Alliance flights. Very unprofessional approach. Will not travel again in this airline.
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Sandeep_h
November 6, 2010
Unhelpful Service
Lousy service and unreliable... Have my parents booked to fly in Dec'10 from San Francisco to Beijing and from Beijing to New Delhi. Air China just informed that they have pre-poned the flight time for CA947 -Beijing to New Delhi from 8.47pm to 6.00pm. So if they want to take this connecting flight they are forced to stay 24hrs in Beijing and leave one day early from San Francisco. Despite pleading with the airline that this is very difficult as it requires change in plan to leave one day early and the inconvenience for my old parents to stay one day in Beijing the airline has been completely unreceptive to looking for alternative options on Star-Alliance flights. Very unprofessional approach. Will not travel again in this airline.
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Hobiesailor
September 7, 2010
Sporting Gear Charged as Excess Baggage
We went to China to sail in a world titles and were advised that due to our sporting gear fitting into 2 bags between 3 of us we would not have any problems with our own luggage.
We never had any problems loading bags in Weihai and traveling Via Air China to Beijing.. However after spending 2 days in Beijing when boarding the plane again our 5 cases were separated and we were made to pay for two of them a whopping $1918 Australian or 11580RMB I explained many times that two bags were sporting equipment and under the Air China guidelines they were to fly free up to 23kg each bag these bags were only 18kg and 20kg to make up for an extra 5kg in our other bags.
And when you fly from Wiehai to Beijing in China only to be told that China doesnt allow that!!!.
The Staff and management at Beijing were Laughing at me as I was getting more and more frustrated trying to tell them that they were wrong and explain their own Air lines guidelines to them. Upon arrival back in Sydney I went straight to the office and it is now 4 days later and I am getting the run around still... What can I do??
I want my $2000 back as I should not have paid it at all... Under their own sporting goods Guidelines..
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kasiuia
June 21, 2010
Horrible service
Horrible experience with Air China !! My flight was late leaving from JFK had a connecting flight from same airline in china going to Bangkok. Was told at jfk that the plane would make up time and if not I would be put on a plane by a different airline. That was not the case I ended up at the hotel that night the connecting flight was through air china so they knew that the plane was late and other passengers were transferring but I guess they did not care. I also booked a separate flight from Bangkok to phuket so I ended missing that flight and the service in china was NO help at all. So when I finally arrived in Bangkok I had to purchase a separate ticket going to phuket when I returned to JFK I went to the counter and the lady working there told me that they did everything they could and they would not refund the money for the extra ticket I had to purchase because their flight was late.
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