I'd forced to paid again to the rooms for the Hotel even airasiago helpline promised to call back and respond to the said Hotel in 5 mins, cause the 5mins took me & friends more than one and half hour waiting for nothing infront of the Hotel front desk.

Due to wasting time on waiting no feedback from AirAsia Go, we missed our train from Suzhou to Hangzhou, I'd no choice and very frustrated on repeat so much of double paid in my vacation because of lousy AirAsiaGo!!!

Reports and mails to the related department already done not only 1 time, the problems seems like your company leave it never happened, I never receive a single of word or a piece of paper regarding the mistake that were always happeneds from your company to consumers and what we lost in seven days pass vacation in Suzhou, China.

I am wondering how huge numbers of complaints to AIRASIA if grow and expand business with this kind of manners.

Attached the PREPAID VOUCHER from AirAsiaGo found that the "Supplier Billing Info:" leave blank.