Booked & paid for Mt Kinabalu climb package for 4 paxs, received email confirmation stating booking confirmed.
However, one month later they called & informed that we are not able to climb on the chosen date because it is fully booked. When asked for refund, no respond from them since May 9th.
Now it is already June 11th. Our trip is suppose to be in Mid July. So what are we going to do now?
Their call centre wasn't helpful. Did not solve the problem. Instead, asked us to wait for their email reply. Really poor customer service. Sad isn't?