Sir,

My name is Dyutiman Biswas. I own a sim of your prepaid connection since last two years. Suddenly it seems that your services are getting worst. For example today at 11:20:57 pm I got a sms from your side quoted text that, ” Thank you, your dialer tune has been set as per your request. To enjoy Full Songs Dial 443213. Toll Free”. But I didn’t send any request for that neither I recharge with dialer tune card.
Speaking to one of your customer care executive, who completely disagree to help and said that the amount will be deducted from my account.

Now, think of a number say 10, 000 *Rs 7/- = Rs. 70, 000/-, in a fraction of seconds.

My question is who will refund our money.

With regards,

Dyutiman Biswas

09804569844
[email protected]

Hi sir


This is R.D.Saiba. I am using this sim from long time & my no is 9851503186. It was a very good experience to use you service previously but not now. Because I faced lots of problems to activate one simple service & your customer care executives & your team leaders made this more pathetic.

On 15th of Nov I sent one sms (START DND TO 1909) to activate my DND service & after that I got the time that within 24th Dec my service will be activated on my mob. But after 24th Dec still I was receiving the telemarketing calls & sms. So I called to your customer care & Ms Soma das took one complain (no-1445557990) for me & gave me a time of 7 working days but after that also I was receiving the same. So again I called to the care Mr. Ashok Kumar also took one complain but he refuses to give me any complain no so I asked him to transfer my call to TL's desk & he transferred my call to his TL & told me that I will get my complain no from his TL. But his TL didn't receive my call. So I again called to you care on 12th Jan at 10.58pm and spoke with Mr. Sashnka shakher Some & he told me that he cant raise any complain because it already crossed all the deadlines & want to transfer my call to the TL's desk so I can get better assistance. So I asked him to tell me the name of that particular TL but again he refused me to give the name & he transferred the call but again the same problem happened & no one picked my call. I stayed on line for more then 20 min.


So I need the clarification why your CSA's & your TL's behaving like this with your customers. And nobody is listening to their calls.


I am requesting you people to implement one system where customers can send one feedback sms where they can say whether they are happy or not after they spoke with your executive.

So I requesting you to take a necessary step against this peoples & also please look into the matter why my DND service is not activating. For your reference I am sending you some no’s from where I am getting your telemarketing calls & msgs.


From Dv Rocket (no-52345) I am getting massages & from +919563397507 I am getting calls for different services.


With regards

Mr.Rana Deep Saiba

Mob no-09851503186

dear sir/mam,
it is to bring ini notice that my number 9858290400 is being activated last month on 12th but today as on 21st of next month there is no record of my number in customer care whenever i call in customer care it says that your number is not updated, what is fun of customer care if we cant do any thing their behaviour is like that they dont care...what is this is this the way to deal with customer.thor is is not good for company image

my aircel mobile 9768925873 and email [email protected] at my home no network

i m using aircel gsm service since july 2009but now i got irritation from its network problem at Rajendranagar in Patna.