I have a problem r that there were certain msg charges which were deducted under the free msgs schemes. Although i have free msgs left in my account but sometimes it deduct charges without any reason & moreover i have a problem re- my 121 (customer care) no. It doesn't work. I came to know that its on msg mode without any reason. Actually I have talked with the customer care people many times at mohali office (chd). But they don't respond properly. Recently few days back i have talk with mr. kunal prashar (manager operations) re my problem and he assured me that it will be sort out in 12hrs but there was no response, then after 2 days i again call and talk with mr. chetan chopra (team leader) and he assure me that your problem with sort out latest by 5th feb, 07. And all your charges would be credited. But till now there is no response. Airtel has very poor service and cheating customers.