Complaint Against Airtel [Bharti Airtel Ltd]:
AIRTEL UNFAIR TRADE PRACTICES [AUTP] TOWARDS ITS CUSTOMERS

To All Concerned

Hello All!
I am an Airtel mobile service user since quite some years and although I found Airtel comparatively costlier than other Mobile Service Providers [MSP], I was happy using Airtel service because of its trustworthy & quality services but not anymore now 

Since five months, I had been using the Airtel Mobile Internet [Rs.98/month with 2GB of internet data transfer] and yes, of course, I use internet on my laptop through this Airtel connection and in my experience of the last five months, I am not fully satisfied with the Airtel Service providing slower internet and sometimes no connection, sometimes I had to call the Airtel Customer Support Executives [ACSE] for re-settings etc but I continued with patience knowing that nothing is perfect anywhere anyway.

However, since the incident happened on 17 December 2010 and also with the problems/nuisances I am facing since then till now, I have totally changed my perception about Airtel for the worst 

INCIDENT-1 of AIRTEL UNFAIR TRADE PRACTICES
On 17 December 2010, I recharged Airtel for Rs.200 Full Talk Time [FTT] and I was browsing internet that day browsing/downloading some picture & small video clips to the max. of some 300MBs or so, but gosh! to my utter shocking surprise, all the balance of Rs.200 were gone! I didn’t have a clue how it happened and ACSEs couldn’t explain either how? except that it had been charged, in fact overcharged me  ! Again, next day I had to recharge for the same amount as minimum FTT recharge for Airtel is fixed at Rs.200 [why not lower value than this for FTT?].

This is really an Airtel Unfair Trade Practices [AUTP] towards its Customer.

INCIDENT-2 of AIRTEL UNFAIR TRADE PRACTICES
Since January 2011, I started receiving so many useless SMS to the tune of 5-9 everyday with crap web-links disturbing me all the time and wasting my time deleting them every day and to make this situation worse Airtel is charging me Rs.2/3 every day for these useless SMS without informing me beforehand about this charges. Since two days I am contacting the ACSEs to stop sending me these disturbing SMS but they continue doing so, a real nuisance to the customer!

This is really an Airtel Unfair Trade Practices [AUTP] towards its Customer.

INCIDENT-3 of AIRTEL UNFAIR TRADE PRACTICES
Since 15 February 2011, the disturbing matter with Airtel is getting worst that I found Airtel charging me twice for my mobile internet use  ! First charging: Airtel had already deducted Rs.98 from my current balance for the monthly internet subscription [my internet validity is till 18 March 2011 with 1554MB of data remaining, as on 22 February 2011] and they are deducting the amount of data I use every time I use internet. Second charging: Airtel is charging for internet use from my current balance every time I use internet despite the fact that I am already under monthly internet subscription  ! I reported this matter two times contacting the ACSEs but no corrective actions taken up yet and they continue charging me twice every time I use internet till now when I filed this report on 22 February 2011, what a harassment Airtel is doing to its customer  !

This is really an Airtel Unfair Trade Practices [AUTP] towards its Customer.

By now, I am almost totally fed up of Airtel and currently thinking to STOP USING AIRTEL SERVICES if they [Airtel] don’t take up corrective measures soon.

At the end, I would like to draw the kind attention of all authorities & public to press Airtel to take up corrective measures in these regards and deal in Fair trade Practices with its customers [public users].

Regards,
Yours sincerely,
Mr.Naorem Gajendra Singh
Airtel Mobile No.8894663489
Manali, HP, India