It is really a sad commentary on the part of a conglomerate like you that your customer care dept. has all along been turning a deaf ear to my constant & vigorous follow up even after deducting Rs 249/- on 26th feb 07 itself & holding out stream of assurances. The prominent among them were reprtedly one Ms Karisma, Mr Nityanand & Mr Rambabu. Adding woes to my cupful of agony, they appear to have diverted my efforts to get connected to an IVRS instead of direct contact. Even sending a couple of SMS's on 121 failed to address the problem.