Airtel promised a broadband connection to me on the 20-10-2009 and took 2900/- and vanished into thin air.

I have made several calls only to receive multiple complaint numbers and made several calls and wasted money on my cell phone.

Even their highest authority where one is supposed to escalate - I did that and they didnt respond to that.

They disconnect the calls and they also put you on hold forevr.So much for the big stars endorsing these brand.There is no value for customer care - all they do is i apologise madam.

You ask them for their nodal south address they say we are not supposed to disclose it like idiots.

WHat happens to the money? Here is the complaint that i wrote.

Hello,

My Application number is TBLR0036044.My reference number is 7440020.

I had applied for a Broadband connection on the 20/10/2009.We had 2 executives come and visit our home and confirm that the ports are available and the feasibility of giving us the connection.They also took a cheque dated - 20/10/2009, Cheque number - 228702.

On Thursday 22/10/2009 the channel manager confirmed that by Saturday evening - 24/10/2009 we will get the connection by 6:00pm.I called up the channel manager the second time on Friday 23/10/2009 and he confirmed that we would get the connection.However post Friday the channel manager stopped picking up our calls.

I understand that the executives have limited knowledge of the process.But a manager must be fully aware of the status and the procedures.The channel managers name and number is - T.M.babu. 9740990090.


Note : No one from airtel called me to inform that there is no feasibility . I had to make the call myself to check and followup why connection was not given to me on Saturday- 24/10/2009.My question is the urgency with which the customers account is debited does airtel not have the decency of informing the customer voluntarily that there is no feasibility?How can you debit the customers account in the first place very well knowing that there is no feasibility?
After repeated calls made to the call center (08045554444) and asking if the connection can be provided or no then they inform us that there is no feasibility.


However, the cheque that was collected from us and was encashed which is ridiculous after knowing the fact that the connection cannot be given.


When it comes to collecting money you have a stringent timeline.When it comes to returning the money (which is collected illegaly ) there is no timeline?


The call center disconnects the call when the customer calls in and questions - doesn't airtel have a moral responsibilty/decency of answering the customers calls ? Instead they disconnect the calls of the customer- what kind of sense of responsibility do you display?

After all this when you ask for an escalation help desk - they again and again repeatedly disconnect the calls/they even refuse to connect it.

This only leaves me with a choice to approach the consumer court and lodge a complaint.Why do you treat your customers so badly?


Every customter is valuable - I hope you understand that i can influence atleast 50 people i know to change the connection from airtel to something else with a huge number of options available in the market.

You should be aware that this money woul have fetched some amount of interest in the bank.

I hope you will atleast respond to this and give me back my money.


Who is supposed to be this authority and doing nothing about it?

I am a customer of airtel for over 6 years spending on average 2 lakh pa.
I recently returned from a 10 day trip to thailand and I am always very carefull of using internationalroaming because I have been caught several times with bills totalling 40, 000 rps.
This time i made emergency calls at 7, 000 rps but when I checked my GPRS charge I had been charged 25, 000 rps for using internet conservatley for hotel rooms flights etc !!! when I questioned airtel they said these are the charges and I am forced to pay, airtel also say the give 500MB free usage when roaming, at the $10 per MB I was charged by the thai operator this would account to $5, 000 taking my usage for 10 days to $5900 which I feel is excessive, I have submitted several emails asking to speak to a senior employee, Bangalore manager, area manager and head office, this as been going on for around 6 weeks and they still have not responded !!! I have said I am quite happy to put this amount into the court and dispute it and I will change over to another airtime provider, still I hear nothing..

Do airtel not want to keep there customers, and why can you not contact someone in the organisation who is able to make a decision. I kepp trying to contact my local airtel manager who either does not answer my call or does not call back... CONFUSED ... should I just put this into consumer court and change provider now ?

i already cancelled friends chat on 27/10/09 but now i charged Rs.30 becase of friends chat custemer care no 121 i could not contact their executive

FRIENDS CHAT SERVICE- NOT CANCELLED
RECENTLY THERE IS A SERVICE CALLED “FRIENDS CHAT” WICH S DIRECTLY ACTIVATED BY THE AIRTEL COMPANY DIRECTLY.THIS IS A SOURCE OF INCOME TILL THE TIME U DON CHECK UR MESSAGES.THE SAME PROBLEM WITH MY FRIENDS USING AIRTEL NETWORK...

V DINT ACTIVATE TIS SERVICE.
THIS SERVICE TAKES INITIALLY RS.30 MONTHLY CHARG.RS2 FOR EACH MSG SENT BY COMPANY.EACH DAY U MAY RECEIVE NEARLY 10 MESSAGES.SO U REPLY OR NOT UR MONEY IS REMOVED…..

I M THE ONE AFFECTED BY TIS PROBLEM.SO UR QUESTION “WHY DON’T U STOP THE SERVICE SENDING MSG OR CALLING THE CUSTOMER CARE”
I TRIED SOLVING BY SENDIN MSG “STOP” TO UNSUBSCRIBE..BUT IT WIL ALWAYS REPLY U AS “INVALID RESPONSE”, ”UNRECOGNISED”…..
SO NXT I TRIED CALLING TO AIRTEL CUSTOMARE CARE.INITIALLY THEY MAY SEND U A MSG AFTR CALLING THEM AS SERVICE STOPPED .BUT THE SERVICE S NOT STOPPED UNTIL U RECEIVE A UNSUBSCRIBED MESSAGE FRM THE SAME NO..
REPLY TO ME FRM CUSTOMER CARE WHEN I ASKED WAS”DO WATEVER U WANT……..ANYWHERE U GO AND COMPLAIN……….”SAID BY SRINIVAS, AIRTEL CUSTOMER
CARE CHENNAI.

I HAV LOST MORE MONEY SINCE I NEGLECTED READING MESSAGES FOR 2 MONTHS.IF ANYBODY CAN PROVIDE ME WITH A ALTERNATE SOLUTION INSTEAD OF THROWING OUT THE SIM ND TO BUY NEW…….KINDLY HELP ME OUT ………U R ALWAYS WELCOME ……..
MY MAIL ID IS [email protected]
THNX ND REGARDS,
SUDHAR….

from last month i am paying for sms bill of 700 Rs, from 15 days i am complainting to airtel custmer care but there is no action plz i am not able pay the sms bill