"Consumer Reviews on Companies, Products and Services"

Airtel

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Category: Electronics

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India

Airtel Reviews

October 31, 2009
no response from custmor care
today i activated mobile office bysending sms *266*1# but they did not sent settings they said that my phone (Karboon K661) do not relate to our services where as i am using nokia N72 this was brought to them thrice but in vain thereafter they did not took my call or complaint now i request that the ammount deducted be refunded as i could not enjoy the facility at all,
October 30, 2009
poor range
hi,
am getting lower range from airtel for past 1 yr...first i thought it was my phones complaint, but when i consulted with the technicians from nokia care, the said there is a range prob for airtel for all higher range nokia mobiles...knda sad...am thinkin of changing my connection ...but am using this particular sim or 4 yrs...sad
October 29, 2009
AirTel Cheats
My Father has an Airtel prepaid connection in Goa.He had subscribed for a few services like Hello Tunes etc. which he unsubscribed from. Airtel even confirmed the unsubscription by sending a message. However after a few days, money kept getting deducted from his account.On numerous calls to the Customer Service number 121, they refunded the money and assured that it will not happen again.We again went to main Airtel Office in Panjim and confirmed that this issue is taken care of.Yesterday, again they just decucted Rs. 200 from his account for no reason and they refuse to inform him why this was done.AirTel cheats its customers and the Customer Care Executives do not know how to talk. I don't know who calls them "Executives" when they dont even have the basic knowledge of dealing with customers.
October 29, 2009
Bill Request
Sir,
As you are aware I am handling this connection since the last 3 years. And I was happy with your customer services. But on the 24th of October 2009 I had requested for an original hard copy of September month bill. My wide complaint number is F575203531. But till now I didn’t received the statement. I have to submit my bill before the 29th of this month in my office. If the bill is not able to submit on time I will be forced to discontinue with this connection. So kindly help me to submit the bill as early as possible.

With Regards,
George Mather Philip,
Sri Sar Sradha Apt, Building #2,
Room#401, A- Wing Sector #17, Plot #12
Kanda Colony, New Panvel,
Raigad Dist, Maharastra, Pin-410206
Mobile:9890683853/54, 9270197310, 022-27456036
October 28, 2009
sim regestration failed
dear sir, im buy the demo sim airtel no is 9651766991 date:20.10.2009, yesterday was my mobile show the disply is sim regestration failed, i call the f.o.s and he told me your sim is delete, my sim balance is 631.00 rs.he told me the sim is waste duplicate sim is not be issued of this no, the balance are not get back.so pls sir u suggest me what is my next step, afterall i am go to the CONSUMER COURT i fill a frod case to airtel company.
from:ASHISH GUDWANI
+919651766991
E_MAIL ADD; [email protected]
October 27, 2009
to reissue the sim card
my mobile started asking for some puk number, after trying for couple of time, it gave a message "sim card blocked". I too the duplicate sim card number on monday ie 20/10/09 and till today it is showing no connection.
kindly do the needful
9713737110 October 26, 2009
for moa setting
my mobile phone bleu 471x and sim is airtel but last 2 days go but not me received moa setting and dedicate balance for this service
9713737110 October 26, 2009
for moa setting
net on phone setting not received but balance is dedicate
Prof.S.K.Chakarvarti October 26, 2009
UNSOLICITED SMS and charging therefor
1.I have a mobile connection 09896217653 from the AIRTEL.
2. I am registered with DONOT CALL REGISTRY.
3.Inspite of this, I have been receiving unsolicited SMSs,
4.I have been lodging complaints with AIRTEL Nodal Officer Haryana,
Ambala all about such unsolicited SMSs but except assurances, I have
not been able to get rid of such SMSs.
5. Only this month, I sent e-mail at [email protected], with
a request to take care but all in vain.
6. I also brought to his knowledge that I am being charged for
unsolicited SMSs sending me cricket updates from 543212601 via AIRTEL.
I also asked to restore back the deductions to my balance but no
action has been taken. This is unjust and uncalled for AIRTEL.
7. This has been happening for the last many times.
8.Even To-day, the 25th Oct, I have received three SMSs one after
another between 8 t0 10 am sending me cricket updates from the same
number.
9.This tantamounts to cheating with the consumers. I had also
threatened AIRTEL in the past and also indicated that I would be
complelled to approach Consumer Forum if this was not rectified but it
seems that they are not afraid of the same.


Such malpractices should come to an end!

Prof.S.K.Chakarvarti
National Institute of Technology
Kurukshetra
Swati Chawla October 25, 2009
Faulty bill and bad customer service
To all potential sufferers:
DO NOT go for Airtel's broadband connection (or their digital TV, for that matter). The connection comes with MANY HIDDEN CHARGES. I had taken the RS 649 unlimited plan and was told that I would get 100 free calls with the Airtel number given to me (unsolicited). I had asked more than once if there were any other charges involved apart from the tax, and was assured by three different executives that there weren't. Since then for the past five months I have had to pay Rs 60 for virus protection charges, despite having deactivated them every month when I get the bill. The executives assure you that you will get a duplicate bill with the charges waived off. That never happens and then your line gets disconnected and you have to pay not only the charges for the antivirus but late payment charges of Rs 50! This went on for five months with executives/ team leaders/ retention department officers, what have you, assuring me every time the bill will be revised and the said services deactivated. Add to this the trauma of having to converse with customer care executives who don't know what "designation" means and answer that they are calling from Okhla! No call to customer care is less than 30 minutes long, and you are constantly shuttled between people, each as clueless and ready to make false promises as the other!
Stay away from AIRTEL!

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