This is regarding unjustified charging og Rs 30 per month by Airtel Prepaid
You may get a message from 64611030
Thanks for using (life_pack subscription) subscription service on Airtel WAP. You have been charged Rs 30. Enjoy http:/ gclub.in .
If you call customer care they may say some thing like system updation.
Its better to email to
[email protected] in strong words.
Here is what the transcript of emailing and their reply.
My number 09895XXXXXX
kerala circle
today message came fro 64611030
thanks for using life pack
you have been charged RS 30
enjoy http://gclub.in
last month also deducted.
i shouted at cust care ...they refunded
are you cheating us?
again i want to shout at cust care?
i am bored of these..
if you dont reply in positive
its not a diffficult thing to switch to DOCOMO
AIRTEL REPLY :
Thank you for contacting Airtel.
We understand from your previous interaction dated 07/09/09, you have expressed concern towards balance depletion for Airtel number 9895XXXXX
We understand your concern and will work towards resolving the same.
We regret the inconvenience caused in this regard.
Further, we would like to conform that the life pack service has been deactivated with effect from 07/09/09.
Also, we would like to inform that kindly send message START or STOP to 121 (Toll Free) and you will be get a list of available services and select the service which you want to activate or deactivate and also you will get a confirmation message confirming activation or deactivation.
Regarding balance depletion.
We would like to inform that your concern has already been registered under service request number 0907XXXX34.
We would revert to you on or before 09/09/09.
AND
Dear Airtel Customer,
Thank you for writing to us.
In our endeavour to serve you better, our systems are currently undergoing an up-gradation till 11-09-2009.
We will be able to revert with a resolution to your query by 13-09-2009. We regret the inconvenience caused and look forward for your cooperation in this regard.
Warm Regards
Airtel Customer Service
This is an auto-generated response. Kindly do not reply on this mail.
MY REPLY
The grievance is as follows
1. On Sept 7 2009 I got a SMS from 64611030 as follows " Thanks for using (life_pack, subscription) subscription service on Airtel WAP. You have been charged Rs 30. Enjoy http://gclub.in". The same SMS came on August 7 2009 also and as per my contact with customer care ( Req ref no: 080xxx5106 ) they refunded back the amount charged.
2. Lot of irrelevant messages are coming from 56363, I contacted customer care, one man says it is not sent by Airtel. Again I called another one says its free service. I told him that whether it is free or not i don't want it. He agreed and informed me that it is a life pack and will be deactivated in 24 hours. But the message was coming even after one week.
3. Presently I am Roaming in Bangalore. Rs 30 has been deducted while was in Bangalore. When I called 121 I got connected to Karnataka Airtel customer care. They told me to call kerala customer care and given be the number 9895198951 and they told it is toll free. I called that number to complain the wrong charging Rs 30. The lady told me to wait till Sept 9 2009 2:45 PM. Nothing happend after that time. ( But it was not toll free, I have been charged Rs 6 for that )
4. Then I have sent the following email and you can also see your reply. And you informed "We would like to inform that your concern has already been registered under service request number 0907107534.We would revert to you on or before 09/09/09."
And now what see happened from my point of view
1. I have lost Rs 30
2. I have lost Rs 6 by calling Airtel Kerala customer care from Karnataka
3 I have to Recharge my Account ( Normally i am charging for full talktimes like 222 etc, but now I had only Rs 100 charged )
4 My lot of of time and energy lost for an Error on part of Airtel
Now you are saying
In our endeavour to serve you better, our systems are currently undergoing an up-gradation till 11-09-2009.
We will be able to revert with a resolution to your query by 13-09-2009. We regret the inconvenience caused and look forward for your cooperation in this regard.
I think the system updation is a never ending process with Airtel, whenever I call customer care for any account related matters, those fellows tell system updating .
From a customer stand point :
I don't bother whether you update system or not, and there is no point in telling lot of regrets and sorry for that.
And my business is not calling customer care every day.
So I want credit of following amount immediately
Wrong charging Rs 30
Cost for calling customer care Rs 6
Internet charge for emailing Rs 15
Fulltalk time lost ( 100-89) Rs 11
Amount for taking my time uselessly Rs 25
Total Rs 87
It your discretion whether or not to give back the amount, but being a customer of Airtel for past xx years I feel that you will take care of me. Else I have no binding on using Airtel itself. Its very easy to switch to other cost effective good networks.
Hoping your prompt action in This Regard
AIRTEL REPLY
Regarding balance depletion.
We would like to inform that Rs.30/- has already been credited to your account on dated 10/09/09.
Also, we would like to inform that if you call our prepaid customer care number 9895198951 from Roaming in will be charged according to your outgoing tariff.
Regarding recharges.
We would like to inform that as per RC 100, you will get Rs.88.66/- talk time and the same amount credited your account on dated 07/09/09.
For further assistance, mail us at
[email protected].
We value your association with Airtel.
Warm Regards,
MORAL : we have to fight lot to get our own money back, which has been looted by Airtel.
beware 56365, 646, Airtel wap, glub ...therse Airtel new cheating tools
So fight till we WIN
