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July 12, 2008
False billing and after repeated calls not returning the money back
I am writing this complaint with regards to Airtel Call home facility. I have tried to recharge my account with a certain amount however the website did not confirm so recharged again and resulted in paying twice the money I required to recharge with. I called the customer service immediately one amount was returned back that solved my case for then.
However later on i found out that the remaining recharged amount was deducted from my account next when i called them they acknowledged there mistake over phone but till date neither the amount has been reverted to my bank account nor did they put the amount back to my airtel account. Even after writing numerous mails and calling them several times my case is not solved. Except for once every time my mails were only forwarded to me without any updates or help mails. I am really frustrated how callous an organization at the level of Airtel can be. Please help I am seriously trying to get mail ids of senior folks of the organization for an immediate resolution.
Latest status is such that after my last call the representative has asked me to wait till Wednesday (16th july, 08). However I am fighting on this for over a month.
Regards,
Tanmoy.
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July 10, 2008
Fraud and scam
EXCESS PAYMENT CHARGED FOR GPRS SERVICE - I had activated the GPRS on 19th June 2008 and wanted to de- activate it on 20th June 2008. I received a messages (from 21nd June to 27th June 2008) to de-activate later because the GPRS system was being upgraded. Finally it was de-activate on 28th June 2008 morning. The messages are save in my mobile. Besides the above, I had complained about it to customer care on 26th June 2008 (complaint No. 0626412261 informed to Mr. Rajiv at 2130hrs) and also lodged a complaint in the Airtel Gallary at Ahmednagar on 28th June 2008.
In spite of taking the above mentioned efforts, no proper action has been taken by Airtel to refund the GPRS charges of 07 days, which have been deducted from my balance amount. Its only once a message was received on the mobile that Rs.29.98 has been credited, but the amount has not been added to the balance in the mobile phone.
The above incidences indicate the poor quality of service provided by Airtel, to the customer and the customer care individuals are doing only lip service. The standard of Airtel Service is declining day by day and unnecessary cheap messages / advertisements are also sent to gain cheap popularity. Hope the standard of services will improve and the excess amount charged for the non provided GPRS Service will be refunded at the earliest.
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July 8, 2008
Airtel post-paid service
I am having a postpaid mobile of Delhi region. The roaming services for which were suddenly discontinued when I visited laddakh. Even on repetitive complaints there was no positive development. The call center service is horrible.
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July 8, 2008
Terrible internet connection
Airtel customer care executives are very irresponsible. These guys do not have proper information regarding any service plan. I doubt they even register any complain or any request. I am staying in sector 41A chandigarh, india. Till now i have called 12 times to Airtel customer care. Every time i am told that Airtel executive will visit my place for connection. Its going to me one month and no one has called me on my phone nor any one has visited my place.
This is really disappointing. Airtel must look for this, otherwise its useless to upgrade technology if service provided is not up to the mark.
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July 6, 2008
Non transfer of phone after 11 days
After calling airtel almost 15 times and many promises no help only different call center people and frustrating week, I am a premier customer with 5 connections.
Very bad service.
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July 4, 2008
Horrible customer care and wrong information
My no. is 9910075482. I recently got my connection changed from postpaid to prepaid. While submitting form I even asked the person if I have to submit any documents. He said no. Now my ph no. has been blocked and I have been asked to furnish address proof. This is utter nonsense. It seems there is simply no proper information given to consumer. This is total consumer harassment and I as consumer am aware of my rights.
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July 3, 2008
Pathetic service
I have started getting these curious updates from Airtel 3333- I never subscribed to such stupidity- but I keep getting them- and they are doing an amazingly good job of it! An sms every 2 mins to give me details on the match between India and SL!! WOWOW! and they top it up with trivia too... Now this is what I call abject disregard for personal space!
AIRTEL and Sunil Mittal has managed to show total disregard for (add Arun Bhasin and Anil Ambani into the equation too...) customer service!! I think they loathe to think that they are in the business of serving the customer! network is a farce, they just do not have the bandwidth, all they are interested is in the consumers' money, you try a number, they connect you for a mere 1 second- you are billed and then promptly you get a network failure message...
I have called Airtel customer service to rectify the sms menace and a recharge problem(well, they do have a number for customer service- but that is more for effect, rather than any serious remedy for customer problems) several times, only to hear various excuses of their NOT Solving the problem. You just have to give it to them- they do have an impressive repertoire of excuses!!
Who do we complain to? TRAI? The last resort?
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July 3, 2008
No coverage
There is no coverage of airtel in my office. Its very problematic situation for me everytime i receive a call it gets cuts automatically poor connectivity in our complex.
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July 3, 2008
Incoming outgoing SMS barred
I have a lifetime free incoming facility connection which I did in feb or Mar 2007. Since today morning, my incoming, outgoing and SMS has been barred and on inquiring I was being said that the system have my connection information from Aug 2007 and I would have to renew my free lifetime incoming facility again since they don't have any information. This is extremely frustrating, moreover even if I again recharge my cell with free incoming facility they might again say the same thing next year. Its not possible for me to renew my free lifetime incoming every year because of their poor customer data management.
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July 2, 2008
Irregular services
My customer care service has been deactivated and without any reason my balance has been deducted. Beware people!
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