No wonder Indians are becoming rich day by day, one way is cheat the common man. I got a Airtel Sim card from Sangeetha in bangalore, reputed as electronic supplier, was requested to pay Rs 89 for Rs 1/min std call. Next I know I am put in plan Rs 38 on Rs 2.65 /min std call. I complained 3 times to provider AIRTEL and everytime I was told, we cannot do anything chase the dealer. Funny enough the dealer too called up the customer care and he was told the price plan of Rs 2.65 was correct. The level of service provided was so shit that rest of my life I will never be a Airtel customer. BEWARE if you have not taken AIRTEL, the service is worst of its kind, puppets sitting and blabing crap. I know one thing for sure Sunil Mittal may be the riches, but owes me Rs 89.

Dear Sir,

I had purchased a MOTOROLA mobile handset as part of a Rs 1999/- scheme from AIRTEL in Conoor (Tamil Nadu) on 14 June 2007. The scheme had a AIRTEL SIM card with 2 years validity & Rs 1999/- free talktime between Airtel customers.

The SIM card was activated & was in use till 07 July 2007 after which I removed the card for later use.

When I tried using the card on 10 August 2007 it didnot work.

Therefore I went to the AIRTEL head office in Conoor from where I had purchased it on 13 Aug. The dealer told me that the card was DAMAGED & it had to be replaced. Accordingly I paid Rs 150/- for a new card & the number was re-activated by end August.

However on activation I started getting calls from a local person stating that the number belongd to him. Thereafter around 03 Sep the number was again discontinued. On checking up with the dealer, he gave no satisfactory reply & I had to make repeated visits to him for an answer. It was only by first week of Oct that he gave a reply. He stated that the number had been deactivated by AIRTEL in July first week due to NON RECIEPT of documents & thereafter on recycling the number had been re-allotted to some other customer.

He agreed that the fault lay with AIRTEL as the documents had been provided in full to his office but due to some negligence they were lost. Further AIRTEL didnot inform me regarding the same before disconnecting.

The dealer assured me that he will speak to his head office & get a solution to the problem.

However it has now been two months & despite repeated reminders NO action is being taken ither by the Head Office of AIRTEL at Conoor or at Ciombatore. every time I approach the dealer he gives me a vague answer with false assurances of action.

The present status is that I have both the SIM cards (Original & the reactivated one) with me.

I wish to file a complaint against AIRTEL for their deficiency in service. So may I request you to kindly suggest as to how to go about it.

JS Gill

I am an Airtel prepaid phone subscriber and trying to recharge my phone for the past seven days. The customer care of Bangalore is one of the worst I have ever experienced in my whole life. The excuses are that the server is down ( for the past seven days), I should cancel my IST connection, I must wait, why did I not recharge before its validity ( the delay was on their account and now it has become the reason). I cannot believe that the No.1 service provider in India treats its prepaid customers with such contempt and poor service

My name is PRAMOD RANJAN THAKUR, I have an airtel sim from approx 5 years which is issued on my name and my number is 09934161574 and my balance is Rs.314.47

From yesterday evening iam trying to do call from this number but everytime it is showing "call drop" and neither any call is coming on this number.

Due to this problem i called in customer care(jharkhand) in the morning at 12 noon to 12:30 p.m.from my different number i.e. 09955105956, at that time some lady had recived the ph. I told her my problem and she told me that this problem will get solved within 2hrs. and she didnot gave me any complaint no. at that time.

In the evening at 5p.m. i again did the call, at this time some Mr. CHANDRASHEKHAR had recived the phone , i again told him the problem and asked him the complaint number and he told me that he is not able to give me any complaint number. He also told me that to do call after 1/2 an hr.

I again did the called after 1/2 an hr. to asked the complaint no. and some lady again recived the call and she disconnected the ph.

Again i did the called and at this time some Miss. KUMKUM had recived the ph. when i asked her the complaint no. she told me that at this time server is down you again do the call after 1/2 an hr. When i asked her senior officer no. she told me that at this time no senior is present in the office and she also disconnect the ph.


Due to this problem iam not able to recive any ph. and iam facing lots of problem.

i request you to take some action against that employ and solve my problem as soon as possible, otherwise i will publish this issue in newspaper and forword this problem in consumer act . and court.

kindly go through my problem and take some nessecary action against this problem and inform me on my Email id.

thank you

I am using the airtel services from more then 2 years but everyday i have faced some problem or other. and I need to call them every 2nd day for resolution of the problem. and few problem are very frequent like charges of de-activated sims which appears every month but i wasn't using it. I just want your help that where should i go to get the justice. is there any way so that i can take the legal actions against them. I have already talked to there very senior persons like one of technical head of south zone visited few months back to resolve the speed problem. but problems never ends. when i called them they this should be resolved at the very soon. please help me out so that I can take the legal actions