I had an airtel connection since 2000 and had a deposit of Rs2500/-. I got the connection disconnected due to poor services from Airtel.

No Bills for months.
Un-educated cust. care executives.
Putting u on hold for 10-15 mins.

Its four months and today even I called and I was directed to a BLACK HOLE where I was on hold for 12 min (finally hanged on) as my call was transfered to some officer. GREAT example of incapability of managing business by Mr Sunil Mittal.

Sure one day they will fall, as not good for growing economy

I work for an MNC where we have the Corporate connections of airtel. If we take that corporate connection there will be a free talk with in the CUG group. I have taken two connections from Airtel under the CUG group and i have been told that I will have free talk between both the numbers. But its since 10 months i am being charged for both the numbers and whenever i call the customer care department, they say that they will get back to me and i will receive a reference number by message. They also agreed on many occassions that its a mistake from there end and they will give me a refund for both the numbers, but its not beeen sorted out yet. I cant change the number because of some reasons.

But never expected for such a pathetic customer experience from a company like Airtel which spends lakhs and lakhs on just public adds but never treats the customers properly.

I am having a post paid connection of airtel, last month when i received my bill immediately without any delay i drop my cheque in drop box, after 2 days i received a call from airtel office that i payees name on the cheque is wrong instead of airtel it should be Bahrtiairtel. So the cheque they are sending me back, i received that cheque on 7th morning same day. I again dropped in the drop box as informed me the airtel executive after writing bhartiairtel on that on 14th morning. Again i received a call that they have not received the cheque, i called at least 6-7 times to airtel call center to track my cheque nut no body has responded me. That i have been informed that payees name was right, earlier cheque was rejected because signature was not matching, here i have been misinformed by the airtel executive, because 15th was the last date of payment and till 14 night they have received the cheque, so i blocked my cheque 15 morning, n issued a new cheque hoping that earlier cheque have been misplaced but as soon as i blocked my cheque i received a message from airtel that they have received tah payment, in fact the suggestion to block the cheque have been given by airtel exequtive. Now i have to apply late payment n cheque bounce penalty also, n till date no body has came to my house to collect the cheque although i have registered three times for cheque pick up.

I am airtel prepaid customer. I am facing lot of problems with this connection. They are deducting the amount from my balance without any reason. Recently they have deducted Rs. 100/- from my balance and started sending cricket alerts. But I have not subscribed for cricket alerts. I am preparing for examinations now. These cricket alerts causing disturbance for my studies. I sent so many messages to disconnect the alerts, but no use. I tried to cantact customer care service executive, but I couldn't succeed in getting the answer. So my sicere request dont take airtel connection.

I have got 2 connections of airtel and i was promised that i will be getting good network. But the network was so bad that when i tried to complain them while i was in my house then the number would not get connected at all. I had to leave the comforts of my house and try to reach them. All the outgoing calls, i had to go out and make calls. Now, for incoming calls, i had no specified time such that i go out and hold my cell phone in air for it to receive the signal. Not that i stay in some remote location. I stay very much in Thane city and have been using vodafone network and reliance network with no problem.

At the time of connection, i had paid 500 rs deposit for each connection. When i got my first bill, i complained to them saying, i have bad network and i will not make the payments till i get proper network. They said, they knew the problem and that they are working on it. They requested me to pay for the phone calls i have made and not pay the rent. This was repeated for couple of more months.

But now i am tired of this phone service. Infact i have to provide service to airtel by leaning out of my window and talking to people and risking my life. The so called free incoming calls never reach me and my friends complain saying you are never reachable. And i say, its not me, its Airtel that is never reachable.

Having said all this, i want Airtel to refund my deposit of 1000 rs (500 rs each connection). They want me to pay the bill that i have received which i dont agree to pay at all. They are asking me to pay for the calls that i have made. Who will compensate for the incoming calls that were free to me but i could never get any of them. Who will compensate for the pain that i have gone through when trying to reach my dear ones (remember the leaning out of window act).

Having said all this, i would appreciate if airtel tries to improve the service rather than fighting with me on petty amounts which i will never pay to them and instead refund me the money that i have paid to them as i can never ever think of continuing to use this service which has traumatized me to this extent.