Airtel
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Category: Electronics
Contact Information
India
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Airtel Reviews
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October 24, 2007
Bill discrepancy - mental harassment
On my corporate connection, I took a self paid sim card. There was some discrepancy in the bill & hence after three months of struggle it was rectified & some amount was being waived thru email. But i never recd a corrected revised bill as said that airtel does not issue revised bill??? Since then I'm getting calls from different airtel operators day in day out (-10-20 calls in a day, on holidays also) checking as to y I've not paid the amount which was waived. I tried with their cust. care cell, also with higher authorities but failed. With the amount of mental harassment now going to consumer court is the only solution.
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October 24, 2007
Poor web system to make payment, bad coverage
I am AIRTEL postpaid customer no. 9975491991, I do have web payment activated. I also have another number belongs to my wife for which, I tried to register with the facility add another number within my login ID with my airtel. It asked for password.When we send request for password, it replies you have not register send that request first. On sending register request, it replies server down try after some time. With 17 interaction calls to Airtel I could come to know that their server is already down and will not work atleast for another 48 hours. (great!)
So problem is with Airtel system not with me, and they are stopping my outgoing, no SRD working, I already paid my bill.
The idiots hired by Airtel doesn't know the simple procedure for payment.They are not at all customer centric. Rather they have created walls.
Network coverage is another issue altogether.I get even full 5 signal strength, but no call and even after connection voice breaks and call drop. In my bill I can show you so many calls for 1 second due to this.
When these companies stop sucking customers for their bad infrastructures. God knows!!!
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October 23, 2007
irresponsible airtel, not keeping commitments
hi, my name is james chacko and my number is 9867180278.
on 28th sep. i got an sms from airtel informing that if i pay the bill on 29th or 30th of sep at airtel relationship centers (arc), i would win assured gifts, all arcs are open. accordingly i went to andheri (e) arc and paid the bill, but they said they didn't receive any gifts and i would have to talk to customercare.
i called airtel from there and spoke to susheela dangi and she spoke to her team leader and she promised me that the gift would be sent to my billing address. i asked her again and she confirmed it.
after that, each time i called to inquire, i had to tell the whole story to the executive attending the call, and then was told that the system was under upgradation and was asked to call later, or after half an hour, or after 7pm or after 7am..... the supervisor it seems was always busy on another call or some meeting.
finally on 12th oct after 14 calls, i could speak to someone and after much persuasion, got the call transferred to suleman, his tl. he told me that airtel never sends gifts to billing addresses, i would have to pick it up from andheri arc, even though i was promised that earlier. he promised and assured me that the concerned dept would call me within 48 hours. i waited till 22nd oct. and spoke to vidya nair, she assured me again that i would get a call within 48 hours and the whole system was under upgradation for sometime. and i got a reference number for the first time: 548002387
now since nothing is happening apart from me repeating the incident to every executive and wasting a good deal of my time, i decide to write to you hoping that i will at least get "the call". the 48 hour period is a standard time and never seems to elapse.
the question is not about receiving a gift. its about COMMITMENT. even if you promise a pen worth rs.2, DELIVER IT or DON'T ASSURE!
secondly, when i am promised a "call-back", i am EXPECTING a call.
thirdly, my bills hardly come below 1700 a month , without many std or messages. my colleagues using hutch go roaming, call std & isd from there but don't cross 1700. many other friends using airtel have faced this problem and have switched over to hutch.
could someone please get back to me with answers??? i am thoroghly dissatisfied and tired of airtel.
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October 23, 2007
Serious issues with Customer care: Prepaid to PostPaid conversion
I have been an old Airtel pre-paid subscriber.
So now- I attempted to convert Pre-Paid to Post-Paid.
My number will remain same- 99671 37117 (Mumbai)
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This is the sequence of events:
1. Called 121 and all possible customer care numbers from my existing prepaid connection. All calls were automatically routed to pre-paid customer care. I asked for information on Post-Paid plans. I was told that I SHOULD CALL FROM A POSTPAID NUMBER TO DO THAT. Isn't that rediculous??
2. Went to AIRTEL VASHI RELATIONSHIP CENTRE.
3. Day 1: Provided all proofs required as per airtel for pre-paid to post-paid converstion. Paid the required amount for the 299 plan. I was given a sealed envolop with POSAT-PAID SIM inside it. Obviously, this SIM was DISABLED presently.
I was told that the pre-paid will be disabled and post-paid card will be enabled within 3 working days. Fair enough!!
4. After 2 days: Called customer care from my existing prepaid SIM. No status updated. They claim that this process will take 7 working days. Over and above that- they say that my PRE-PAID SIM may get DEACTIVATED anytime and would remain deactivated for 48 hours before the POST-PAID SIM is ACTIVATED.
IMPORTANT: When I asked for the direct number of the VASHI CUSTOMER RELATIONSHIP Centre -- I was bluntly told, " Sir, we do not keep relationship centre phone number with us. If you need to resolve this issue, please go there PHYSICALLY !!". Now as customer, you tell me- do you have time to go so far and the extra petrol - to go for such a FOOLISH QUERY!!
So it means that the "customer care on phone" and the "Airtel relationship centre" have NO communication between them and they have been specially designed to MISLEAD customers to buy their services- by giving FALSE PROMISES.
#IMPORTANT: Now- if I loose some business or job calls due to these 48 hours of DEACTIVATION of PRE-PAID -- who will compensate me for this??
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#ALL THE ABOVE EVENTS HAPPENED EXACTLY IN THE SAME WAY WITH MY WIFE ALSO- WHEN SHE HAD APPLIED FOR PRE-PAID TO POST-PAID CONVERSION, 2 MONTHS BACK!! So please do not consider my case as an exception!!
Customer care has been consistantly worthless and provides no direction, unless there are simple technical faults. It seems that the customer care has been specially built and trained to keep the actual airtel business people away from the the customers, and nothing else (just for their convinience and NOT for customers)!! This is not the first time this kind of calousness has been shown.
AIRTEL HAS NO RIGHT TO DO WHATEVER IT FEELS LIKE- LIKE SPENDING IT'S CUSTOMER'S TIME AND MONEY AND NOT GIVING REQUIRED INFORMATION WHEN ASKED FOR!!
I hope that there must be some way to address this with TRAI !!!!!
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October 22, 2007
REFUND OF DEPOSIT
I HAD SURRENDERRED MY MOBILE CONNECTION IN BANGALORE,RICHMOND ROAD SERVICE CENTRE ON 13 JULY 2007 SINCE I GOT TRANSFERRED TO MUMBAI.I WAS INFORMED THAT MY REFUND OF Rs. 4500/- WILL BE SENT TO MY BILLING ADDRESS WITHIN 45 DAYS.IT IS MORE THAN THREE MONTHS NOW. I HAVE MADE QUERIES AT THE ABOVE CENTRE AND HAVE STILL NOT GOT ANY REPLY.
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October 22, 2007
Remove Hello Tune
Sir,
i have airtel prepaid card , my mobile no. is 9974130825 , my hello tune activate automatically i am trying to remove this hello tune through call centre but i am not sucess , please remove my hello tune through my card .
Thanks
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October 22, 2007
Airtel sucks!
I Anirudh Jain, the customer of Airtel since many years.I am not happy with the services of airtel providing to me. I have received the call from airtel on 10/10/2007 and TIME was 12:26 AM and number which is 9871699502. The agent asking me my problem and he didn't mentioned his name on the call and also i was able to listen the voice of some girls as they were laughing on the conversation of agent with me.I was shocked on the question which was asked by the agent to me and when i asked him his name he abuse me and hung-up and abusive word which he used on the call was " YOU BLOODY ASSHOLE " and when i redialed the same number the message which i heard was " The Incoming call facility to this number is currently not available for assistance please call airtel customer care at 9810012345 ". I was shocked on this behaviour of AIRTEL AGENT.
This is not the end i am using two numbers of airtel and they both are Corporate numbers and on the next day i received the same call on another number which my mother is using and this time same scenario happened with me again i asked the name of the agent..again abusive language was used by the agent and hung-up. Is this the way of Airtel to talk to there customers ? Nobody is responsible in Airtel to take the initiative to solve the problem..The Day i joined Airtel..Problem started on the same day..and still it is the same..My Number BLACKBERRY is activated but from last 2 months i am not be able to use my BLACKBERRY services till date but the BLACKBERRY is activated on AIRTEL server but is not working on my phone...also i have changed my mobile, means i have bought new Nokia Communicator 9500, 7 days ago.
This is my 3 phone which i have bought but still the problem is not solved from AIRTEL...i am not getting proper solution from AIRTEL..and also i have made request to AIRTEL to change my Billing address so that i will get my bills on time and i will pay my bills on time to AIRTEL.But till date my address is not changed and i have made millions request to change my billing address. The Address Change i want for the number which is 9871705965... But it is not changed till date..and when i call AIRTEL customer care on 121 neither my calls connect to 121 nor i am able to talk to Agent and every time i mention my problem to the Agent then i have to call different Department to tell my problem and in this way AIRTEL play PING - PONG with me while giving me wrong information.
I want waiver for next 4 months on both the numbers for the above mentioned problem. Means can airtel waive off my Bills for both the numbers which i have to pay for my problem ? As this is not the first time i am facing this problem..it was happend with me in the past. But no help. A helpless customer is looking for the help and for the waiver so that i can think that something has been done from AIRTEL.
This is not the end of the problems i am facing, I have lot of problem in my list which i can mentioned but these are the major problem which i am facing..So should i expect something from Airtel that make me happy customer with AIRTEL.
NOW IT'S MORE THEN 10 DAYS... I HAVEN'T RECEIVED ANY REPLY FROM AIRTEL OR FEEDBACK.
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October 22, 2007
No redressal of complaint, pathetic service
Hi, I had taken a postpaid Airtel SIM card from an Airtel Agency, after a lot of persuation and followup from the agency. I decided to take the SIM. From the day I've taken the SIM, I've had problems.
1. I was told that CLIP was free with the celebration 399/- scheme.
2. I was told that there would only be first time advance rent.
3. I was told that the SIM Card would be given to me without any deposit.
And a host of promises made by the agency. On getting the first bill, CLIP was charged. I spoke to an Airtel Executive and she asked me to go on another plan which would not have CLIP Charges and again the advance rent was charged to me for change of plan, and the executive told me, if the CLIP is charged, I should deduct CLIP Charges and pay the rest. As expected, the CLIP charges were charged in the next bill. I deducted the clip charges and paid the balance bill, the same continued in the next 2 bills. Now my Airtel has barred outgoing calls from this SIM. I spoke to another customer service executive about the same on Dushera i.e. 21.10.2007 and she has asked me to give the no. of the agency person, and promised that outgoing calls would be activated in 8 hours maximum. It is 22.10.2007 6.45 p.m. and the outgoing calls have not yet been activated.
I spoke to a customer service executive today i.e. 22.10.07 Mr. Ejaz, and he gave me a number and password, and that does not seem to be working either. On asking him to transfer the call, he says, that cannot be done. On asking him to transfer me to a responsible person, he is not ready to do so, as if he is the CEO of the company. And he cuts the call all of a sudden and says he is sorry that the call got cut.
This is the plight of a person who has been giving business to Airtel to the tune of minimum Rs. 399/- to min. 1000/- per month and Airtel gives this treatment to the customer.
I sincerely request the Complaints Board to take this up strongly with the company and request TRAI to look into this matter as Airtel expects customers to run from pillar to post for the mistakes that Airtel has done.
This is very unfair on Airtel s part and the highest authority has to be questioned and give an apology to all its customers in writing in the newspapers, as without the customers, he would not be No. 10 service provider in the world.
Hope something gets done.
09987291234.
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October 20, 2007
Downloading of Hello tunes without request
i am holding a airtel pre paid connection. mY TELE NUMBER IS 9818374268.
on 17 Oct 07 i recd a message from 6782 of airtel thanking me for downloading hello tune "Rock N Roll Soniye" and Rs. 21/- was deducted from my acount. I had never requested for this. Since 17 Oct 07 i have been trying to complaint through Airtel's call centre. but the response from the centre was atrocious.
Not withstanding this i had sent a SMS to the customer care centre. For this got a reply that iwould be contacted within 24 Hrs. Till date no response reseived frm them.
At this i would like to complaint that my hello tune may be cancelled and my money be refunded and i may be compensated for all the mental agont and time waste.
This complaint i am making after a very dismal and awful action from the Airtel call centre.
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October 20, 2007
Requesting for p u k code
Respected sir
Right now I am living in Andhra Pradesh but I am using airtel mobile phone (Karnataka) now my sim is requesting for P U K code so I am not abele to get my P U K code so pleas can you help me to get the P U K code
My requested mobile no is 9901724260
My requested sim no is 89914500020020721469
With Regards
Sharath k L
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