I had purchased the nokia phone 6030 with air tel connection no9959471811, which is two years incoming free offered by air tel company.But after one month the company terminated my connection without notice. As i approached they are not giving proper response.

Beware people!

I am sorry to say about Airtel service for prepaid, which is going on worst day by day.
And the worst part is that the customer service is so bad in terms of professional
Eg: 1. GPRS service has become so pathetic instead of paying Rs.14.99 per day which get deducted without failed
2. Airtels give a commitment of speed of 115 Kbps but the actual speed is only 35 to 40 Kbps any time.
2. CSE disconnects the call immediately when it hits them or hangs in the middle of the conversation.
3. Neither the CSE take any ownership to resolve the problem or revert back with any feedback
4. Wherein there is no supervisor of TL on floor when we want to escalate the problem.

My concern is that if this continues for 1 or 2 years then Airtel brand we no longer exit in the market in any field.
In fact this was the first brand in India with good quality service in terms of network and customer service, which gave name to Airtel and Bharti Sunil Metal, and this was recognized by the people of India, no doubt that bharti was a good player in National and International Long Distance Services.
But we don’t know in today’s world any changes can happen without any warning.

My request is that this feedback shouldn’t go deaf ears, wherein if it’s happen there is nothing we will lose instead Airtel will lose customer , and no doubt we will switch to another service provider

I think the signal is clear.


Thank you.

Waiting for positive feedback.


Mobile Number: - +919892110441

Daniel Patel
Mira Road (E)

I had called Airtel on 11 of Sept 2007 to block the SIM no. 9959266670 , since I had lost the mobile. I got the reply that it was blocked, but when I get the bill it was not blocked. The guy who found the phone used it to call the all over India, till 4 Oct. 2007. When I inquired on 4 Oct 2007 to my surprise the SIM was not blocked. Now this has become a biggest problem. I had also called them on 24 Sept 2007 to cancel the number till date I have not received any call from them.

If this is the kind of Service they are providing, I recommend Everybody to stop using Airtel. I have promised myself that I would never in my life use Airtel services.

Thanking you,
Alok Garg.

I had visited the customer care office of airtel. Had requested them to deactivate the VAS download which was reducing my account balance everyday. Its one month passed and they still have not deactivated it.

Poor service

Since I shifted my residence this August, the CLIP & STD/ISD facilities have been withdrawn from my number (though I am being charged for the same). Inspite of repeated service request to the attending technician (who re-installed the phone at my new residence) & subsequent calls & emails to Airtel Customer Care, my request has not yet been resolved. Every time I have been assigned a complaint no. & given an assurance of 24hrs TAT. However, no body subsequently bothered to check-up whether the problems have been resolved. Over the last 1 1/2 months I have called on customer care atleast 10-12 times & written 6 - 7 emails, but all in vain.

I do not expect such sloppy & customer insensitive behaviour from Bharti. I have held back my bill payments & will not release the same till the problems are resolved. (May be mentioned that I have shared the reason for non-payment to the caller who reminded me of the payment due date. However, I feel there is absolutely no coordination between the call centres.) Moreover, had Airtel been as proactive in responding to customer requests as they are in barring services due to non-repayment, they would have earned more satisfied customers.