Airtel
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Category: Electronics
Contact Information
India
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Airtel Reviews
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September 19, 2007
Unsolicited calls!
Inspite of activating don not disturb, I'm receiving promotional calls. On complaint I found that their customer service agent didn't forward my request properly. They want me to re re-register and they will take again 45 days to update my request. What more, their customer service gave me wrong info about how to proceed about it. I checked out their website and forwarded the message. Hope they check my request this time.
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September 18, 2007
Poor GPRS facility
Inconvenient service. Mobile settings are not available.
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September 18, 2007
Poor service!
I am PALANISAMY.I have got active SIM (NAME REGISTERED -Ramkumar.J) before one months. I sent SMS to 6123 to activate MO which is for browsing on 15 th sep 2007 through daily pack. After i received the settings, it was not connected from afternoon itself i was making call to them. They said ok switch off your mobile for 5 mins.15 mins, 2 hrs. I tried up to night 1pm, no use of them. One more thing already i browsed three times in earlier days. To know more about them and their quality of infraction I sent SMS on another one day on 17 th Sep 2007, that day also happened the same thing only. Moreover, I sent my query to 121. No one make call to me within 24 hrs. Per SMS to 6123 Rs.20 for 24 hrs (in INR). Which Department will take action central Govt's Information & Broadcasting Department OR Telecommunication Department. NO one can take action against it. Why? That is india's fate on earth due to weak (poor-selfish) administration only. If anyone will have that Willpower to take action against illegal, pls inform me.
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September 18, 2007
Fraud and cheating!
I got a call from airtel executive & was said that my number is selected & I would get free download & rental for hello tunes for 1 month. I probably checked with in 5-6 time & he assured it was free & also helped me download a tune, but in next second when I checked the balance they robbed 30Rs from by balance. I tried to contact the call center & they just reduced to take the complaint & said they don't entertain those kind of complaints.
Airtel doesn't seems to have any ethics & the customer service is pathetic. All I want is action to be taken against such customer service agents who rob the customer & Airtel should also be brought to the justice for robbing its customer.
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September 18, 2007
Denied of lifetime recharge!
Everytime when I try to have lifetime recharge, I was told that it would be possible after two days. But assurance receive from executive personal never realized. Why it is not possible to recharge for a lifetime???
Very poor service!
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September 18, 2007
Theft of paid talk time!
I have an Airtel connection 9845216143. Some days back I got a SMS from no. 56465 informing that my account has been debited for Rs.99, under a plan. I never authorized such a debit. Since then I have been receiving unsolicited cricket news at all odd times. When I wanted to send SMS to 56465 to stop this, the message is not being forwarded.
Beware people!
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September 17, 2007
Poor service!
I just got frustrated with the Airtel mobile service. Company got disconnected my parents mobile service without any intimation to me, which I was activated in Pune & sent to my native. I was unable to give my important message to my parents when I was on office tour from out out of state. Customer care also unable to give proper reason as well as the contact no of Airtel Gallery at Kalyaninagar Pune where I got activated my SIM.
Don't Trust Airtel.
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September 17, 2007
Poor service!
I have been suffering for quite some time with Airtel and the service. My initial complaints were regarding Hutch numbers that for some reasons were always congested and would be rejected from my phone, I never got to hear the dial tone itself. Knowing a little about telephony, this points to a congestion problem on the PSTN or backbone switching network. This got resolved after quite some follow up. Now intermittently I get this for sometimes outstation numbers(STD call) and others at sporadic times.
Obviously I'm guessing that any switching network will have capabilities to check number of calls dropped due to congestion. What really sucks is that customer care has NO OPTION for service related queries, I have not been able to find any such option in 121. I'm at a loss at figuring out how to report this problem.
What is frightening with this issue is that if I have an emergency in my own home, I really don't know how long it may take before I get through to other people. And emergencies is one of the primary reasons I got a cell phone in the first place.
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September 16, 2007
Poor service!
Airtel is horrible in providing services. Three days back my cell phone stopped working and by putting in my friend's sim card i realized that my phone was ok but there was some problem with my sim. When i called up customer care they refused to accept the problem firstly and said it as a problem with my handset. Then finally after talking to their manager they asked me to go to an airtel outlet and get my sim replaced. They gave me an address of the outlet. When i went there i found that it was under renovation. This happened 3 times that 3 of their outlets were under renovation for which their customer care gave me the addresses. My phone was in this condition for 2 days by then and i finally had to get a temporary number bcoz my no being a corporate connection i was facing a lot of problem. Finally yesterday i was able to find an outlet which was open and i got my sim changed. They told me it would start working in 4 hours time. After 5 hours also it was not working. The outlet owner stopped picking up my phone. when i called up customer care they refused to do anything. I talked to their shift manager last night and then she said it would only be done in 24 hours. When i told her i wanted to talk to her manager she said i would get a callback in hour which i haven't got even till now. Today also my phone is still not working. They have horrible services and i would actually get some other providers connection. I have been facing a lot of problem with airtel lately.
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September 14, 2007
Worst service - never go with Airtel!
I am pasting email send to representatives of airtel. till date no reply.
Dear sir,
I am really not satisfied with your Airtel representatives.
I am from Pune. I have given one written complaint in your Vega Center, Pune on 1st Sept. 2007.
They told me that they will process that application/Complaint and let me know after 2 days.
But as of today (10th Sept. 2007) I am not able to get any feedback from your representatives.
I am tired with this kind of service.
My Mobile No. Is : 9970746867.
From May 16 to June 16 my balance was automatically deducted thru GPRS that was Rs. 360/-
From 16 May to till date I m struggling to get may balance back.
From that day i was unable to use my card for internet which i had taken just for net.
Following are the peoples who know my case but they are not cooperating me.
1. Sachin Borade, Vega Centre, Pune M:9860649120.
2. Ajita, Telestar, F.C. Road, Pune M:9970746867.
3. Manjiri, Vega Centre, Pune.
4. Rohit, Vega Center, Pune.
Now I am fedup with your people & I want My money Back in cash/cheque
because I don't Want to use your card.
This was my first Experience with Airtel & last also. I have wasted my Rs.800/- on Airtel.
The kind of language which your people used is very rough. I personally feel that You hired people from Slum are with quota system.
======= NEVER GO WITH AIRTEL=======
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