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September 14, 2007
Fraud and cheating!
Had paid airtel an amount of Rs 1000 to get internet services but technician stated no availability in Ardee City Gurgaon. Waiting for re payment for 20 days now and today they stated it will take another month. Do you wait for your customers to pay their phone bill after so long and you charge them a fine amount. Will you pay me 1100 with one hundred rupees fine for another month's delay? PATHETIC Customer Service and I shall let all my colleagues know that they shouldn't avail Airtel.
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September 14, 2007
Automatic deduction of money!
Rs99 have been detected from my dad's balance for twenty twenty world cup scores. But i haven't. They state that i have accepted the service (where a customer service rep have spoken to me - reg). But i have nt received any call from them.When i spoke with Customer care they said that i will get a call back within 24-48 hrs. but no calls. Still i have made a call to them reg this they said nothing cant be done - rudely. I asked how to stop this service since it disturbs my dad a lot, who is a Heart patient (a basic mobile user - uses only to answer calls). It gives him a lot of trouble. Still trying out to stop these services!
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September 13, 2007
Poor service!
I had never ever SUBSCRIBED for any thing on my mobile no. 9952038879. I got a message thanking me for using Airtel services on 10 th & soon after I got another message stating that my subscription to Twenty-20 Cricket has been activated and Rs. 30/- has been deducted from my account. THIS IS MY FIRST COMPLAINT.
SECOND ONE is on Airtel customer care. I had called customer care for first time for informing them about the same on 10th evening. It got disconnected after informing me that they need 24 hrs time to verify the same. I don't understand why they need so much time on these days when there is facility to find the same in minutes. I was asked to hold line for 2-3 times for checking the same for my service help desk. I contacted the customer care next day (on 11th ) 4-5 times. But, I feel that they had INTENTIONALLY disconnected my call on the moment I reveal that it is regarding a complaint already registered.
It is a pity that CUSTOMER CARE of Bharti Group's ( India's largest GSM-based mobile phone service provider) & India's great entrepreuner Mr. Sunil Mittal's (called as originator of cellular phone revolution in India) concern Bharati Airtel is at one end.
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September 13, 2007
Poor service!
Hi this is to inform you that airtel customer care staff is highly irresponsible, including executives to managers. For once you can get rid of the worst but making these customer care people work is one big task. I had put my request 13846100 dated 8th september 2007, in customer care to discontinue my mobile number. Till now that is 13th September 2007 it has not got discontinued and I have been calling up executives to managers time and again and telling the whole story again and again. These people are not understanding hindi/english/punjabi. The customer care department should be sued for not responding to complaints in appropriate manner and addressing the needs of the customers. To hell with Airtel!!!
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September 13, 2007
Money deducted without any reason!
Actually, i had activated my NOP which was some 3 to 4 months back and deactivated it on the 24th of July, but since then my Rs. 5 are cut daily in the name of NOP. I complained the same to the Customer care executive nearly 45 to 50 times, they tell me that my money will be refunded within 48 hrs. and no more money shall be deducted, but then to my money is deducted every day.
Beware!
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September 12, 2007
Horrible customer care service!
I possess a prepaid connection taken on my brother's name. I have been using it for the past five months.I had not subscribed for hello tunes and it subscribed by own and Rs.45 is deducted from my balance. Then i had call to the customer care 4 times in 2 days and they tell me that we will return your money after 4 hours...
Beware!
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September 12, 2007
Airtel believes in "customer is bagger" instead of" customer is king"!
I am extremely disappointed by the service of airtel. I lost the my sim card on thursday 6th of sep. I made a complaint immediately on that day in (ARC) airtel relationship center in ghatkopar (E). They provided me the duplicate card on 10/9/2007, monday and told me that it will be activated in 4 to 5 hours. Today is thursday, still my card is not been activated. I became the customer of airtel before 20 days and i am facing this problem. Almost a week is passed from the date of my compliant than also the card is not activated. I am very very disappointed.
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September 12, 2007
Deactivating the no. without any information
My Airtel No. is 9967415987, activated on4/9/07 , with all the documents and formalities being complete. Now Outgoing calls have been stopped from my cell no. and the msg conveyed is "Submit the documents", though it has been submitted by me and it is asking to call "9892098920", though on calling this no. the same message is conveyed. In fact, the customer care no. "121" is also not allowed by Airtel. Though incoming calls can be received but outgoings are not allowed at all not even to Customer care.
I am very disappointed with Airtel's Service and will never use it again in the near future, if my problem solved immediately. I'll tell this to all my colleagues , friends and relatives never to use 'Airtel' and how poor services they are providing and how they are troubling their own customers, who have subscribed it with trust and reliability.
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September 12, 2007
Subscriber is helpless in airtel
I change my faulty sim card having network dropping problem on 9th of sep. At airtel head office D-185 okhla phase 1. They promise me to activated it with in 2 hour but still it is not activated and i complain regularly to customer care and also visited there head office 3 times. No one is helping me for solve out this problem only they have promise and harassment. Airtel is going biggest poor customer satisfaction service provider in India.
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September 12, 2007
Bad responce
My self is pankaj kumar having very-very bad experience from airtel services regarding my postpaid no.9971667774 and told about airtel in only one word that airtel is literately " CHOR" company.
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